Chargé De Support Technique H/F

Technical Support Manager

Chez STERIS, nous aidons nos clients à créer un monde plus sain et plus sûr en leur fournissant des produits et services de santé et de sciences du vivant, partout dans le monde.

Job Summary

The Technical Support Manager works in collaboration with a Senior Engineer and brings expertise in products, clinical trials, and technique, in the specialization areas of the assigned products, in the EMEA zone.

Main Responsibilities

• Participate in the development of new products on maintenance ease and reliability topics and elaboration of service documentation.
• Provide remote and/or occasional on-site technical assistance for STERIS equipment, from identification of spare parts to troubleshooting.
• Implement and lead an action plan to solve problems in the field.
• Report recurrent problems and quality issues to the senior technical support engineer in a timely manner.

Job Description

CONTRIBUTION TO THE DEVELOPMENT PROCESS OF NEW EQUIPMENT
Participate in the identification of improvement points to consider on similar equipment
Participate in the updating of technical documentation

Monitor equipment performance during the first months after launch and report the information to the Senior Engineer.

TECHNICAL SUPPORT OF THE STERIS NETWORK (direct and distributors)
Conduct technical training, update teaching tools, and suggest evolutions of supports
Provide telephone, email, and occasionally on-site customer support
Validate warranty claims
Ensure the transmission of information on important technical evolutions
Control returns of parts (RMA) before restocking and investigate in case of failure

COLLABORATION WITH THE SENIOR ENGINEER
Propose updates to technical documentation for equipment
Identify and report anomalies requiring corrective action and participate in the search for solutions
Detect at-risk situations, failures at delivery, and alert

Profile Sought

Engineer by training, you have a minimum of 3 years of experience in a technical service of maintenance and electromechanical repair.

You have advanced skills in IT/connectivity.

Knowledge of the Medtech sector is a plus.

You have a capacity for synthesis, analysis, and are a force of proposal.

You master English (B2 level minimum required).

Working Conditions

Management position - 216 days allowance

Metalworking agreement

Proposed remuneration fixed salary 44,000€ - 49,000€ + 10% variable

72% coverage of the health insurance

Possible travels in the EMEA region (about 15% of the time)

STERIS is a leading global provider of products and services intended to support patient care, with a focus on infection prevention. WE HELP OUR CLIENTS TO CREATE A HEALTHIER AND SAFER WORLD by offering innovative products and services in the fields of health and life sciences, all over the world.

As an employer, STERIS strives to respect the principle of equal opportunities.