IT Operations & Support Engineer

Location: ST Engineering Jurong East Bui, SG

Job Description

Provide day-to-day technical support for internal training systems and infrastructure
Assist with installation, configuration, and maintenance of hardware (Laptops, servers(vm), network devices) and software
Prepare and set up the centre according to the training requirements
Provisioning of training laptops using cloning tools, or push down via GPO or WSUS etc.
Support user account and permission management in Microsoft Active Directory
Provide operation and support for equipment. Diagnose hardware and software problems, and arrange for defective components to be replaced
Perform routine monitoring, updates, and preventive maintenance across systems
Help maintain and document IT inventory, system configurations, and procedures
Coordinate and follow-up with vendors, system administrators and project teams to resolve issues in the environments
Contribute to automation scripts and documentation to improve IT efficiency

Job Requirement

Singaporeans only.
2-3 years of working experience dealing with Data Center infrastructure, with hands-on setup experience working with physical servers and networking equipment such as switches, routers, firewalls etc.
Minimum 3 years of working experience as a team lead, managing a small team of 2-3 engineers.
Knowledge in virtualization technology such as Virtual Machines. Exposure in VMware products, ESXI, VCenter. Know how to setup virtualized network of VMs and vSwitches is a plus.
Minimally must have CCNA or equivalent certification. Need strong networking knowledge such as IP subnetting, VLANS, routing, IPSec and port forwarding etc.
Familiarization with cyber technologies is a plus, such as understanding SIEM, Antivirus, SSL, system logs etc.
Good communication skills dealing with all stakeholders. Ability to discuss with them daily on tasklists, work prioritization and delegate tasks out to team engineers.

Work Location: Army camp based in Choa Chu Kang.