Field Service Supervisor

Field Service Supervisor

This role is responsible for leading a team of field service technicians to resolve technical product issues with customers. The ideal candidate will have a strong working knowledge of electrical systems, plumbing, metal fabrication, mechanics, welding, construction, and transportation.

Steffes Core Values:

• Trust: We promote growth and long-term success by making wise decisions with trust as an essential component.
• Respect: We unleash creative talents of our diverse workforce by treating each other the way we would like to be treated.
• Teamwork: We believe people achieve much more by working together.
• Integrity: We follow through and keep our word while being open, honest, ethical, and fair.
• Safety: We view our co-workers as family members of our business and strive to ensure safety for all.
• Humility: We recognize and appreciate strengths and contributions beyond oneself. We are modest, genuine, and authentic.

Key Responsibilities:

1. The Field Service Supervisor supervises, hires, trains, and manages field technicians.
2. They will act as the primary training resource for the field team.
3. Respond to customer calls, assess the customer calls, make decisions on appropriate action plans and dispatch service technicians to oilfield locations.
4. Works with customers to understand their needs. Examples include pricing, information needed on invoice, contracts, work hours, new product ideas, product needs, product improvements, etc.
5. Travel as needed to customer sites.
6. Assist in handling customer disputes for billing.
7. Assist in developing procedures for the work being performed.
8. Assist in conducting safety meetings and assuring work is being done safely.
9. Verify tickets are being filled out completely and accurately by field technicians.
10. Assist with inventory management of supplies and service parts.
11. Assist in developing and following a budget for the department.
12. Ensures employees have appropriate equipment, PPE, and resources to do their job.
13. Establishes schedule for inspecting and documenting all field services work.
14. Ensures full awareness of, and compliance with, the requirements of all relevant company/customer handbooks, procedures, safety, and emergency procedures.
15. Interacts with others in a professional manner.
16. Performs any other delegated duties considered appropriate to maintain the efficient running of the department.
17. Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.
18. Support and help develop their team with professional development short- and long-term goals.
19. Helps company meet its Strategic, Quality and Safety objectives.
20. Other duties may be assigned.

Core Expectations:

• Customer Service - Demonstrate excellent customer service and display a positive attitude and behavior consistent with the Steffes Code of Conduct and Core Values.
• Environmental, Health, Safety (EHS) – Perform work in compliance with EHS training and identified procedures/standard work. Report any EHS incident or concern to your supervisor immediately. Cooperate and contribute to the overall success of the EHS program.
• Quality – Participate in job-specific training. Complete work as indicated by standard work, processes, and/or procedures. If your work can't be completed as required, notify your supervisor immediately for guidance.
• Conduct - Demonstrate and support the Steffes Code of Conduct.
• Policies and Procedures - Demonstrate and support Steffes Policies and Procedures by
  • Using tact, sound judgement, and maintaining a professional attitude in communication and relationships with others.
  • Striving to deliver the best quality in daily work.
  • Promoting a positive image of Steffes and its products.
  • Being timely and punctual in attendance and following all policies and procedures.

Job Requirements/Qualifications:

• High School Diploma or GED required.
• Associate degree preferred.
• 3 years recent oilfield experience strongly preferred.
• 3-5 years of hands-on plumbing, electrical, fabrication, mechanics, welding, construction, and transportation experience is preferred.
• Minimum of 2 years supervisory experience
• Must possess a clean driving record with current license.
• Proficient in various computer programs including MS Office products and dispatching systems. OR
• An acceptable combination of education and experience

Functional & Cognitive Requirements of Position:

• This position requires walking, sitting, or standing to a significant degree.
• Must have the ability to lift 70 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 100 pounds.
• Must have the ability to climb ladders and/or stairs.
• Stooping, crouching, kneeling, and bending.
• Handling, feeling, and gripping would be required for some activities.
• Visual acuity is required to inspect work completed.
• This role may be subject to internal and external environmental conditions.
• Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.