Centralized Scheduler Patient Access Services

Centralized Scheduler

Reports To Position: Patient Access Services Supervisor

Department: Patient Access Services

Pay Range: $21.86 - $29.52 per hour, based on experience. This position comes with a comprehensive benefits plan that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program.

Position Overview: The Centralized Scheduler schedules appointments for diagnostic exams and procedures, including entering the appropriate diagnostic testing order and demographics. The Centralized Scheduler works directly with patients, physician offices, other hospital departments, and facilities to ensure patients accurately scheduled for procedures in a timely manner. This position does not directly supervise any other caregivers.

Essential Functions and Duties: Pre-registers the patient in the registration system utilizing the scheduling system, accurately collects patient demographics, insurance information, and collects required co-pay/deposits. Contacts patients and pre-registers patients in the registration system following specific registration criteria, schedules patients from physician orders as outlined by department standards. Selects correct procedures and properly selects procedure from templates and inputs information into the system. Researches and communicates with other departments to assure procedures are scheduled correctly when in question. Solves practical problems, uses department resources to determine how to schedule. General knowledge of medical terminology and procedures, accurately processes written orders and enters appointments into the scheduling system. Handles a large volume of incoming calls and multiple line system. Demonstrates excellent customer service, ensuring all patient calls are handled in a professional and expedient fashion, required to meet department standards for handling calls. Maintains the flow of communication between departments, directs patients and physicians to the correct department for procedures not scheduled in Centralized Scheduling. Prioritizes work based upon level of urgency, review order to ensure all details are addressed and proper documentation is input into the system. Supports the vision, mission, and values of the organization in all respects. Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients, and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate. May perform additional duties of similar complexity within the organization, as required or assigned.

Education: Required: High school diploma or GED. Preferred: Associate's degree or higher.

Licensure/Certification/Registration: Required: N/A. Preferred: N/A.

Experience: Required: Intermediate experience using PC based office productivity tools (e.g. Microsoft, Outlook, and Excel). Previous customer service experience in a high volume fast paced environment. Knowledge of medical terminology and procedures. Preferred: 1 – 2 years of scheduling experience in a Call Center environment. Previous experience in a hospital/physician setting.

Personal Protective Equipment: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Additional Position Information: Essential functions for each specific role:

Centralized Scheduler, Outpatient Rehab – Schedules outpatient rehab services and appointments accurately, responding to telephone inquiries and faxes from the patient's, physician offices, and clinics. Reads and interprets information provided by the insurance verifier, demonstrates accurate visit tracking. Work appropriate queues from One Content and Right Fax.

Centralized Scheduler, Therapy Aide – Processes written orders and enters into the scheduling with the highest degree of accuracy. Provides assistance to Occupational Therapists, Physical Therapists, and Speech Pathologists as needed. Maintains competency, operates equipment when indicated, and carries out therapist directives within scope of practice. Participates in planning, cleaning, ordering, and stocking supplies for units. Excellent Verbal, Written and communication skills. Demonstrates proper phone etiquette and understands medical terminology and procedures. Accurately process written orders, enters appointments into scheduling system. Ensures all patient calls are handled in a professional and expedient fashion.

Schedule Weekly Hours: 40

Caregiver Type: Regular

Shift: First Shift (United States of America)

Is Exempt Position? No

Job Family: SCHEDULER

Scheduled Days of the Week: As Scheduled (may include weekends and holidays)

Shift Start & End Time: Varies