Junior IT Operations Manager (m/f/d)

Job Opportunity At Statista

Statista is all about data and facts, as we are the world's leading business data platform. By providing reliable and easy-to-use data along with various data analysis products and services, we support people worldwide in making fact-based decisions.

Founded in Hamburg in 2007, we have quickly grown into a global enterprise with offices in metropolises like London, New York, and Tokyo. We continue to have much ahead. Our steady growth is not only a testament to our success but also creates new development and career opportunities for our employees.

We value and celebrate our diverse culture. Here you are welcome, no matter who you are, where you come from, what you look like, or what graphs and diagrams you prefer. Your story matters – continue to write it as part of our team. Convince yourself and become part of our team!

Your Tasks:

• Support our employees worldwide with IT issues related to hardware, software, accounts, and the digital workplace – remotely and on-site, with a special focus on Apple devices (macOS, iOS).
• Process IT inquiries reliably and solution-oriented, maintaining a cool head and a friendly attitude even in stressful situations.
• Work closely with colleagues from IT Engineering and IT Security, especially in the development of our Apple infrastructure, e.g., with JAMF and Intune.
• Document carefully in our ticket system (e.g., Kanbanize/ServiceNow) and create helpful knowledge articles to prevent recurring problems in the Self Service Portal.
• Actively contribute to the development of our support processes and design solutions that make our users' everyday life easier.
• Continuously develop yourself, remain open to new technologies, and take opportunities to look beyond your own area of responsibility and contribute.

Your Profile:

• Completed education in the IT field, for example, as a system integration specialist (w/m/d) and first professional experience in IT service units

• Strong initiative, communication skills, and customer orientation

• User- and solution-oriented thinking and acting

• Experience in user support and experience in implementing IT projects

• Good knowledge of MAC OS and Microsoft Windows

• Fluent German and good English skills in speech and writing

In the IT operations area, we ensure that all technical resources are available to our employees to work successfully. From the IT helpdesk to the provision of new systems and network and hardware management, we ensure that our colleagues are technically capable to work anywhere and anytime.

What We Offer:

Besides our great team, our company culture, and the shared goal of empowering people with data, there are many other reasons why Statista is a great workplace! Become part of our team and benefit from the following advantages:

• Work abroad: 10 days per year (up to 30 days if your family lives abroad)
• Hybrid work and flexible working hours
• International team and regular team events
• Career and further education opportunities
• Attractive locations and modern offices
• Support for mental health through OpenUp

Some of the benefits listed here apply only to the German company and positions from Junior Level.