Desktop Support Analyst, Charles River Development, Officer

Systems Analyst

Charles River provides an end-to-end solution to automate investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. The Systems Analyst will manage and support all aspects of production of Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy. Working closely with clients, providing application administration and support for client production.

Education & Preferred Qualifications:

• A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
• 3 years of progressively responsible & relevant (Fintech) experience.
• Experience in managing and supporting mission critical production software applications is required.
• Experience with SQL, MS SQL Server
• Proven ability to work in a mission-critical operations and production support environment.
• Experience or familiarity with servers and networks is preferred.
• Proven ability to partner with various internal departments to deliver superior customer service.
• Break down moderately complex processes into simple and reliable components.
• Experience with automation using scripting languages such as Python/ Perl and PowerShell.
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
• Database software or IT technical experience.
• Charles River IMS or securities trading software experience is preferred.
• A background in portfolio management and trading system applications is preferred.
• Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.
• Strong written and verbal communication skills.
• Ability to manage multiple, simultaneous priorities.
• Proven organizational skills with attention to detail.
• Ability to achieve results without close supervision.
• Self-motivated with the ability to operate independently and has the strong desire to work as a member of a team.
• Demonstrated practical, hands-on, "can-do" approach, and the ability to work efficiently and creatively.
• Strong analytical and problem-solving skills.
• Flexibility with schedule and ability to work beyond regular business hours for period off hours support.

Role and Responsibilities:

• SME for the Client's Technical Environment
• User & Group administration/privileges Management
• Configuration and testing of software changes and operational processes.
• Develop and foster relations with Technical and Business teams to get a better understanding of their Business workflows and technologies used.
• Interface/integration configuration and support
• Patch Life Cycle Management
• Change Life Cycle Management
• Assistance in resolving escalated problems.
• Migration of changes and problem resolutions to production environments
• Performance troubleshooting and working with internal teams.
• Create JIRAs for the bugs and enhancements and escalate to Engineering teams & Product Management Team.
• Periodic Batch Review and Optimization
• Business Continuity/Disaster Recovery assistance
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
• Participation in the development and on-going refinement, enhancement, and continuous process improvement for the services.
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.