AIS Investor Services - Vice President

Vice President, Investor Services

This management position is within the Investor Services business unit of the State Street Alternative Investment Services Group.

This is clearly a leadership role – VPs are expected to work for team's interest as well as for the client. Conscious effort is expected to create an excellent working environment where talents are nurtured, and status quo is challenged. Should be able to maintain flexibility between strategic contributor & managing the executors role.

VPs interact with all levels of professionals both internally and externally -therefore, exceptional interpersonal and communication skills are required. Candidates must demonstrate initiative, be able to perform under pressure and simultaneously handle multiple assignments. VPs are responsible to direct the day-to-day Investor Services operations for several client sponsored hedge funds & private equities.

Leading Operations

• Team is responsible for financial transaction processing (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and non-financial activities (new investor creation, contact creation, static data maintenance, statement distribution, audit confirm creation, responding to investor / client queries, multiple time bound projects) both maker and checker. Ensuring seamless service delivery is one of the key objective
• Client / investor query resolving – taking initiative to own all types of client & investor communication – emails & telephonic. Candidate should have SME knowledge to support team with complex queries from client
• SME knowledge is also required to perform certain tasks that are allowed only for VPs – fund rule amendment, new fund set up approval, etc.
• The Vice President will prioritize maintaining a continuous focus on the risk and control framework, upgrading controls to adapt to dynamic situations and emerging risks. Additionally, they will promote awareness of the State Street Risk Excellence culture through regular training sessions and consistent communication.
• VPs are also expected to look out for transformational opportunities to make department efficient and create better experience for clients
• People focused – clear strategy to motivate top talent and create growth opportunities for staffs with potential
• VPs are the owner of budget for their respective teams – ensuring all budgeted transitions are completed on time within estimated costs are very important
• Clear strategy on compensation planning for team
• Coordinate with auditors internal and external to meet deadlines and requirements
• Ensure all internal controls and compliance procedures are properly implemented
• To escalate and discuss issues as required

Service Delivery & Service Quality

• Adhere to State Street Alternative Investment Solutions (AIS) strict internal control procedures
• Any trend in defects are to be analyzed and risk mitigation through adequate planning / execution
• Some remedial action plans require to be reported to regulators – timely implementation is the key
• Clear concept of suspicious transaction monitoring – VPs are expected to ensure staffs are trained to report such transactions through agreed process

People Management

• Candidate is expected to handle large team – clear strategy for communication, engagement, career development, staff retention are expected
• Should respect social style of each stakeholders and use own social style to the advantage of the team
• Coordinate performance planning process including goal setting, regular and immediate feedback and submission of formalized performance appraisals on designated staff
• Lead by example and support employee development and growth

Other Responsibilities

• Representing India team in the global forums
• Coordinate and manage special client and corporate projects
• Take active part in global transformational projects

What we value:

• Proactive – self starter
• Ability to multi–task and work under time constraints without compromising on quality
• Candidate should be open to work in European and North American shift hours as needed by the business
• Ability to attend conference calls during non-local business hours
• MS office products (Excel, Word, PowerPoint, Access, Visio, PowerBI, SharePoint)
• Proven track record of innovation (knowledge of VBA and advanced excel skills would be beneficial)
• Prior experience of building large team and hands on experience on migrations
• Fluency in writing and speaking English

Education & Preferred Qualifications:

• Minimum 16 years of relevant work experience
• Candidate must have a university degree (accounting, business, mathematics, finance or economics)
• Strong alternative investor services experience required
• Exposure to Hedge fund, Private Equity or Real Asset funds in other fund admin functions (middle office, custody, accounting, reporting)