Public Service Representative 3

Public Service Representative 3

Oregon counts on us! Our Mission, Vision, and Values guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives.

Department of Revenue is recruiting for a Public Service Representative 3 position. We are looking for talented, detail-oriented individuals to join our Personal Tax & Compliance Division in the Compliance Unit. This position is in our Bend office and is an in-office position five days a week.

In order to be considered for Department of Revenue recruitments, you must reside within the state of Oregon. Current Revenue employees who live outside of Oregon may apply and will be considered.

¿Hablas español? ¡Este podría ser el trabajo para ti! Speak Spanish? This could be the job for you!

If you possess language skills in Spanish, you are encouraged to apply!! We offer bilingual differential pay, which is an extra 5% of the employee's base pay and is contingent on passing the required language test. Please note, bilingual language skills are encouraged but not required for these positions.

What You Will Be Doing

• Independently assist the public over the phone, through correspondence, email and in person with over 30 tax programs administered by the Department.
• Independently answers questions and advises the public on rules, laws, policies and procedures for Department administered tax programs.
• Research tax records and interpret data relating to the individual taxpayers' unique circumstances.
• Receives payments from taxpayers and the public on current and delinquent tax accounts.
• Apply payments for the current year, prior year, estimated and amended taxes.

This Is What You Need To Qualify

Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

The ideal candidate will possess the following desired skills and attributes:

• Attention to detail.
• Demonstrated ability to use sound judgment, decision making skills, and problem-solving skills.
• Ability to work independently.
• Exceptional verbal and written communications skills.
• Self-motivated and able to meet numerous deadlines with frequent interruptions.
• Ability to work as a team member with the willingness to collaborate, share information, and contribute to the team's success.
• Bilingual English/Spanish preferred.

What's In It For You

The State of Oregon offers a competitive and affordable health and benefits package, including excellent medical, vision and dental coverage, pension and retirement programs, paid holidays off, and personal business leave, as well as paid and accrued vacation leave, and sick leave. In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.

How to Apply

• Click on the "Apply" link above to complete your online application and submit by the posted closing date and time. For step-by-step instructions click apply to work for the state or current state employee.
• The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired skills and attributes listed above.
• Complete any supplemental questions through Workday.
• Attach your current resume (Workday job history may substitute for a resume).
• Warning – Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is now a "save for later" function, if you need to take a break, please be sure to click the save for later button to save your progress.
• Be sure to check Workday and your email for additional tasks and updates. After hitting submit there may be additional required tasks for you to complete prior to the announcement closing.
• If you are requesting Veteran's Preference, you will receive a Workday task to submit your supporting documents. Be sure to submit your documentation prior to the close date of this posting in order to have the preference considered.

Additional Information

• This is a SEIU-represented position. This recruitment may be used to fill additional vacancies as they occur.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.
• Review the Classification and Compensation page for more details on the classification, or you may visit our website for information on the job offer process following pay equity.
• Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.
• Eligible veterans who meet the qualifications will be given veterans' preference. Click on the following link for additional information on Veterans' Preference.
• Criminal Records Check - Employment in any position with the Department of Revenue for all current and prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.
• To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.
• If you need an application in an alternate format in order to complete the process, you may contact us at: Human Resources at (503) 945-8547.

Helpful Links

• How to Set Job Alerts
• Workday Applicant FAQ
• Understanding the State Application Process
• Help & Support web page

The Oregon Department of Revenue strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. The Oregon Department of Revenue is an equal opportunity; an affirmative action employer committed to workforce diversity.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the desired attributes listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background. We would encourage you to apply, even if you don't meet every one of our attributes listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.