Human Services Case Manager (biilingual Spanish Preferred)

Human Services Case Manager

This position prefers, not required, bilingual language skills in English & Spanish to assist with a need in the communities that we serve. If you are bilingual, you will be tested for your speaking and writing bilingual language skills in English and Spanish. There is a 5% Bilingual Language differential.

Opportunity awaits! Ready to make a positive impact on the lives of those in need? Join our Family Engagement team and help create a culture of support and empowerment for Oregon's families.

Summary of Duties:

• Empower families to achieve lasting independence by providing person-centered, strength-based coaching that recognizes each family's unique goals, values, and capacities. Partner closely with ODHS programs, community agencies, and local service providers to ensure equitable access to resources and opportunities for self-sufficiency.
• Engage families through comprehensive assessments and collaborative goal setting to identify strengths, barriers, and support systems. Work with adults to create actionable plans that align with their vision for stability and success, supporting their journey toward reducing or ending reliance on public assistance.
• Collaborate with adults to develop individualized coaching and employment plans using a continuum of JOBS activities. These plans emphasize meaningful participation, skill-building, education, and work experiences that enhance employability and overall family well-being.
• Evaluate employability readiness and connect participants to sustainable opportunities by identifying transferable skills, facilitating access to job training and work experience, and making targeted referrals to community partners. Use motivational interviewing techniques to inspire confidence and persistence in achieving employment goals.
• Maintain up-to-date knowledge of employment services, contractors, and community resources to effectively tailor referrals and supports for families with varying levels of employment readiness—including those re-entering the workforce, individuals with limited experience, or those with criminal justice involvement.
• Support individuals experiencing domestic violence through crisis intervention and safety planning, ensuring immediate access to resources, emergency funding, and ongoing support. Determine program eligibility, issue grant payments when appropriate, and collaborate with advocacy and community partners to promote safety, stability, and empowerment.

Minimum Qualifications:

• A valid driver's license and acceptable driving record are required for this position.
• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR
• A bachelor's degree in any field AND one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Essential Attributes:

• Demonstrate a commitment to equity, inclusion, and person-centered service by recognizing and honoring the diverse experiences, cultures, and strengths of the families we serve.
• Experience using motivational interviewing and strength-based case management to empower individuals and families, focusing on their strengths, goals, and self-determination.
• Demonstrated ability to take initiative, be self-motivated, and engage in continuous learning, with openness to feedback and growth in an environment that values collaboration and innovation.
• Experience with strong organizational skills with the ability to manage multiple priorities while maintaining accuracy, professionalism, and empathy in a high-volume and fast-paced setting.
• Demonstrated ability to clearly explain complex rules, policies, and processes in an accessible and compassionate way that preserves dignity, builds trust, and promotes understanding across diverse populations.
• Knowledge of ODHS programs and community resources, and the ability to coordinate services across multiple systems to ensure holistic and equitable support for individuals and families.
• Experience with being flexible and adaptable to change, demonstrating resilience and a solutions-focused approach in support of continuous improvement and positive outcomes for those we serve.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions:

• Operate in a dynamic, fast-paced environment that requires balancing multiple priorities and responding to a high volume of individual and family interactions each day. The role demands adaptability, strong time management, and the ability to shift focus quickly as family needs evolve.
• Engage with individuals and families from diverse cultural, language, and socioeconomic backgrounds who may be experiencing emotional distress, financial hardship, or crisis. Apply trauma-informed practices and cultural humility to build trust, ensure dignity, and provide compassionate, solution-focused support.
• Provide direct support to individuals experiencing domestic violence or other crisis situations, requiring the ability to remain calm under pressure and respond with empathy, safety awareness, and professionalism. Maintain healthy boundaries and utilize available wellness and support resources to prevent compassion fatigue and secondary trauma.
• Demonstrate consistent attendance, reliability, and follow-through, as Oregon families depend on your timely communication, decision-making, and advocacy. Effective coordination, accurate documentation, and responsiveness are essential to maintaining trust and continuity of care.
• Perform work in a variety of settings, including ODHS offices, participants' homes, and community locations such as partner agencies, schools, and job sites. Travel may be required, and state vehicles are provided for community-based work to facilitate direct engagement and service delivery.

Background Checks and Requirements:

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits:

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference:

• Veterans' preference:
• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information:

• The recruiter for this position is Amy Acree. If you contact the recruiter, please include the job requisition number:
• Email: Amy.Acree@odhs.oregon.gov