Court Operations Specialist (customer Service Clerk)

Court Operations Specialist (Customer Service Clerk)

In this job profile, we offer candidates new to OJD up to the second step of the salary range, depending on experience.

Interviews will be scheduled within two weeks after the application deadline.

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role directly affects the people in our community who come to the court to have their cases resolved. We need staff who want to have direct impact in their communities, value OJD's efforts to remove barriers to access justice services and enjoy a high level of customer service and interaction with the public.

We are committed to building a diverse, inclusive team and encourage applications from candidates of all backgrounds to apply. We consider relevant work and past lived experience and education, plus any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position.

Benefits to you:

• We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
• The hourly equivalent for this position is $26.82 - $41.61. OR the annual salary for this position is $55,788 - $86,544.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job!
• In this job profile, we offer candidates new to OJD up to the second step of the salary range, depending on experience. You are potentially eligible for a 5% annual increase.

Location highlights:

Tillamook County Circuit Court, Oregon's 27th Judicial District, located in Tillamook. The city is on the coast between Pacific City and Rockaway Beach at the south end of Tillamook Bay. The court has 12 staff and two (2) judges. Tillamook County is full of beautiful views and places to explore from discovering all sorts of cheeses and ice cream at the Tillamook Creamery Visitor Center, seeing the county from ocean to bay on the Oregon Coast Scenic Railroad, hiking through the coastal wetland and forests at Sitka Sedge State Park, to many, many more! The area has unlimited opportunities for exploring!

Position highlights:

The Tillamook County Circuit Court is hiring a Customer Service Clerk (Court Operations Specialist).

In this role…

Most of your day will be in the courtroom swearing in witnesses, marking exhibits, coordinating actions of parties, managing video appearances, and performing real-time recording (FTR) of cases. Along with these duties, you will prepare and process court documents in accordance with the legal requirements and court procedures.

Other duties include assistance with the front counter and providing customer service to external parties. Answer questions and assist litigants, attorneys, and other customers using the court system. Receive and accept documents filed with the court and check for accuracy and completeness.

Most importantly, you will be working for Oregon's courts, which provides justice services to your community and helping to ensure people's cases are heard in a timely and impartial manner.

Assigned tasks may be changed to accommodate workload and organizational needs. We welcome all candidates who are inspired by our work and mission.

Application process:

• Workday times out after approximately 15 minutes of inactivity and all progress will be lost.
• REQUIRED: a cover letter that demonstrates how you meet the Minimum Qualifications, Special Qualifications, and Requested Skills and Attributes listed below.
• REQUIRED: a completed work history, either by completing the Job History (internal candidate) or Work Experience (external candidate) portion of your Workday profile OR by attaching an updated resume.

Instructions for REQUIRED Cover Letter and Work History/Resume:

Your cover letter and work history/resume should demonstrate how you meet the Minimum Qualifications, the Special Qualifications, and the Requested Skills and Attributes, which are listed below.

Cover Letter (REQUIRED):

• Attach your cover letter (not to exceed two pages) in the Resume / CV / Cover Letter section of the application. Your cover letter and filename should include your name.
• In the body of your cover letter, please include responses to all Requested Skills and Attributes listed below.
• Address the cover letter "To the Hiring Manager."
• Do not use a generic cover letter; please personalize your cover letter for this position. We read every letter.
• Prepare your cover letter before starting your Workday application.

Work History/Resume (REQUIRED):

• Attach your updated resume in the Resume / CV / Cover Letter section of the application. Your resume and filename should include your name.

OR

• Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.

Failure to follow these instructions may result in rejection of your application. All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.

Minimum Qualifications:

The qualified candidate must have a high school diploma or equivalent AND four (4) years of responsible administrative experience in a moderately complex office or business setting demonstrating the knowledge, skills and abilities needed for this position OR any combination of education and experience equivalent to four (4) years of experience that typically supports the knowledge, skills, and abilities for the position.

Special Qualifications:

None.

Requested Skills and Attributes:

• Experience answering and directing phone calls and filing information.
• Experience explaining processes, procedures, or policies to customers.
• Experience reviewing documents for accuracy and completeness.
• Experience using database software or spreadsheets to enter, track, update, and present information to others.
• Experience setting up and managing virtual meeting applications.
• Experience creating, editing, or proofreading documents and correspondence on behalf of an employer.
• Experience identifying, handling, and securing confidential information and materials.
• Legal background and courtroom experience preferred, but not required.

Working Conditions:

• This is a full-time position, and the work schedule is 8:00 a.m. to 5:00 p.m. Monday through Friday. This position is eligible for overtime compensation for hours worked in excess of 40 per work week.
• Occasional after-hours or overtime work may be required.
• Frequent phone and in-person contact with people from diverse backgrounds.
• Frequent phone and in-person contact with people who may be facing challenging life circumstances or highly stressful situations.
• Regular use of the following equipment: telephone, OJD-assigned computer with multiple monitors, copy machine, fax machine, and scanner.

Additional Information:

• Criminal Background Check: You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.
• Reference Checks: By submitting your application to OJD, you consent to reference checks about your qualifications, your workplace performance, and your work product.
• United States Employment Eligibility: OJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security's I-9 form confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.
• Future Vacancies: Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.
• Veterans' Preference: Eligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility.
• Conduct Expectations: Because of OJD's role in providing justice and upholding the