*child Support Specialist - Special Collections

Child Support Specialist - Special Collections

If you have child support case management experience and are passionate about training others to succeed, we have an opportunity for you! The Oregon Department of Justice's Division of Child Support is seeking to hire a Child Support Specialist onto the Special Collections team. In this role, you will be expected to act as a Special Collections subject matter expert to develop and deliver training to the Special Collections team. You will offer direction and assistance to others within the program, providing support for internal and external communications.

The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon's most valuable resource—our children.

You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all individuals are welcome and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today!

Desired and Requested Skills and Attributes

• Child Support Case Manager experience with a broad knowledge of various areas of the Oregon Child Support Program, particularly Special Collections.
• Experience developing and delivering training materials.
• Ability to independently complete assignments and proactively take initiative on other tasks.
• Great communications skills and experience navigating difficult conversations.
• Experience collaborating, troubleshooting, and finding solutions to operational needs in a team environment.
• Demonstrated effective oral and written communication skills.
• Demonstrated team mentality and problem-solver.
• Flexibility and adaptability with change and shifting priorities.

Primary Duties (in part)

• Assist in the development and delivery of approved training to newly hired and existing child support staff, as well as supporting District Attorney partners and tribal personnel with training needs.
• Coordinate efforts with the Program Education Team to maintain current and effective materials and techniques by providing feedback on content and student experience.
• Research issues, develop options, and draft recommendations for program work efforts as assigned.
• Provide local and program support as a technical expert while training or developing educational materials on Child Support Program actions and Origin functionality.
• Provide direction and technical assistance to program staff on resolving unusual or complex case handling complications.
• Develop and support collaborative working relationships with community, educational, and state agencies to present information and respond to inquiries in line with the Agency Mission and Strategic Plan.
• Advise, oversee, and present child support information for child support displays and boots at agency conferences and business/community fairs or other events.
• Assist managers with routine work and projects as needed.
• Other duties as assigned.

Required Experience

• Four years of experience as a child support case manager.
• OR
• A bachelor’s degree, plus one year of experience as a journey-level child support case manager.
• OR
• One year of experience as a journey-level child support case manager AND three additional years of either: a) Technical or professional child support program experience, OR b) College level education in a field of study sufficient to represent the Oregon Child Support Program in either liaison, outreach, technical resource, training, or procedure writing.
• Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)
• Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.

What's In It For You

• Permanent, full-time employment.
• Vacation, sick leave, 11 paid holidays a year, and special days off.
• Excellent medical, dental, and vision benefits.
• Pension and retirement programs.
• Endless peer and management support, and representation by the Service Employees International Union (SEIU).
• Opportunity to expand your professional skills.
• The Public Service Loan Forgiveness (PSLF) provides public service employees with federal student debt forgiveness, in certain situations, after 120 qualifying monthly payments. Full-time positions with the State of Oregon qualify for PSLF. You can find more information about this program here.

For more information about our benefits, you can learn here.

Application Process

Join the Oregon Child Support Program and become a valued member of a team dedicated to diversity and inclusivity. We welcome applicants from all backgrounds to apply, fostering a well-rounded workforce that reflects the diverse populations we proudly serve.

The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran status, gender, sexual orientation, religion, age, or disability, and is committed to workplace diversity.

• Click "Apply" and complete the online application and all supplemental questions.
• Attach your resume.
• Attach your cover letter.

If you are interested in assistance with completing your resume, cover letter, or interview workshops please check out WorkSource Oregon here.

ALL APPLICANTS: You will only have one opportunity to upload the required resume and cover letter. Drag and drop both your resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact doj.recruitment@doj.oregon.gov. Any materials emailed will be associated on your behalf if received before the posting deadline.

CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job).

For additional information regarding working for the Department of Justice and application assistance, click HERE.

Oregon Department of Justice 1162 Court St NE Salem, OR 97301 DOJ.recruitment@doj.oregon.gov

Phone: (503) 947-4328 Fax: (503) 373-0367