Case Aide (human Services Assistant 2)

Case Aide (Human Services Assistant 2)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Are you ready to make a meaningful difference in the lives of seniors and individuals with disabilities across Oregon? Do you believe in the power of compassion, service, and community support? If so, we invite you to explore a career that goes beyond the ordinary—a role where your dedication directly contributes to the well-being and dignity of those who need it most.

As a Case Aide, you will work side-by-side with experienced Case Managers to assess needs, coordinate services, and ensure continuity of care for older adults and people with disabilities. You'll be a trusted resource, a compassionate listener, and a vital link between families and the support systems designed to help them thrive. Your work will empower individuals to live with greater independence, safety, and dignity—while helping families in Oregon's assistance programs move toward self-sufficiency.

If you're someone who values human connection, thrives in a collaborative environment, and wants to be part of a mission that truly matters, this is your opportunity to step into a role that transforms lives—starting with your own.

Join our dedicated Aging and People with Disabilities (APD) team in Oregon City—we are currently hiring multiple Case Aides (Human Service Assistant 2). Together, we can create lasting change!

Summary of Duties

Our vision is that Oregon's older adults, people with disabilities and their families experience person-centered services, supports and early interventions that are innovative and help maintain independence, promote safety and well-being, honor choice, respect cultural preferences and uphold dignity. The services provided help people access the supports they need to live their best lives—in the communities they choose and at every stage of life.

As a Case Aide, you will:

• Assist Case Managers with Long-Term Care Programs: This includes requesting/triaging collateral information both in person and/or on the phone.
• Assess the physical and cognitive needs of Oregonians applying for or receiving long-term care services
• Recognize and evaluate health and functional status, including identifying signs of potential abuse or neglect
• Support the development, coordination, and arrangement of services that ensure continuity of care for older adults and individuals with disabilities
• Help families in Oregon's assistance programs achieve self-sufficiency while meeting their basic needs.
• Utilize all applicable forms, computer systems, tools, and resources, and upon report any changes to the direct case manager.
• Create packets that need to be mailed out for all circumstances needed for assessments.
• Make appropriate referrals to other ODHS programs and resources as well as community resources.
• Consult immediately with case manager and or supervisor when identifying problematic or unsafe in-home plans or significant changes in client's health and safety needs.
• Assist in ensuring all service deliveries are provided in a culturally competent and trauma-informed way; provide communication to Oregonians in their preferred language/format by utilizing printed materials available in different languages/formats and use of language services available.
• Consult immediately with case manager and or supervisor when identifying problematic or unsafe in-home plans or significant changes in client's health and safety needs.

Minimum Qualifications

One year of experience assisting professionals in one or more of the following specialized social program areas:

• Economically disadvantaged
• Substance use and dependency
• Disability Services
• Child abuse and neglect
• Juvenile delinquency

Any degree in a related mental health or human services program may substitute for six months of the required experience. At the time of a recruitment, the recruiting agency will specify the required program area(s).

Essential Attributes

We are looking for candidates with:

• Experience collaborating effectively with Case Managers, clients, and service providers.
• Experience assessing client needs and navigating sensitive situations.
• Experience applying sound judgment and discretion while applying policy and rules when documenting concerns and initiating appropriate interventions.
• Experience conducting observational assessments to identify physical, emotional, or environmental indicators of mistreatment or unsafe conditions.
• Experience utilizing appropriate forms, computer systems, and tools to support case management.
• Experience efficiently managing a workload in a constantly changing work situation, as well as plan for and resolve complex problems.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Please make sure your application materials, including your resume and job history are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.

The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans' preference. These questions are necessary to complete the application process.

Working Conditions

• Work Locations: Aging and People with Disabilities (APD) Office in Oregon City, long-term care facilities, and throughout the broader community.
• Hours: Monday – Friday 8:00 AM to 5:00 PM; occasional overtime may be needed, including evenings and weekends.
• Travel: Occasional travel for meetings, trainings, and other case related activities. This includes required occasional overnight travel.
• Physical Requirements: Repetitive motions, prolonged sitting, daily use of computers and technology, and occasional lifting.

This role involves handling sensitive topics related to trauma, abuse, and crises, requiring a trauma-informed approach that is essential to ensure a safe environment.

You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.

Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Must possess a valid driver's license and acceptable driving record to use state vehicles. Reasonable accommodations per the ADA or creative solutions in certain cases may be used to meet this need.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

• Veterans' preference:
• Veterans' preference information.
• How to submit your Veteran documents for preference.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in