Benefit & Eligibility Worker (human Services Specialist 3) Bilingual English & Spanish Preferred

Benefit & Eligibility Worker (Human Service Specialist 3)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English and Spanish? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.

Opportunity awaits! Imagine being a guiding light for those in need. As a Benefit & Eligibility Worker, you have an opportunity to embrace diversity, equity, inclusion, and respect as you build trust during difficult moments. Make a difference in people’s lives while nurturing your career.

Summary of Duties

• Perform eligibility determinations, redeterminations, and periodic reviews.
• Conduct interviews with applicants applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide person-centered services with a trauma-informed approach to identify needs.
• Be responsible for accurate and timely eligibility determinations across the state.
• Create a work environment where everyone feels welcomed, appreciated, and valued.
• Participate in professional development opportunities and ongoing education of cultural awareness.

Minimum Qualifications

• Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client’s situation.
• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

• Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
• Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.
• Experience using time management, organization, and prioritization skills to meet deadlines.
• Experience providing customer service that is person-centered and trauma informed.
• Demonstrated experience with technical skills that include basic computer and search engine knowledge, email communication, and learning new web-based platforms.
• Demonstrated experience developing meaningful relationships that foster trust, inclusivity, and respect.

Preference will be given to candidates that are bilingual in Spanish and English.

Working Conditions

• The work schedule is Monday to Friday, 8:15 a.m. to 5:15 p.m. PT, with possible fluctuations based on service needs.
• There may be occasional, optional, compensated overtime, including evenings and weekends.
• Work will take place in offices, participants’ homes, and various community sites.
• Occasional travel may be required to conduct eligibility work in the community.
• You may work with individuals experiencing trauma or crisis, some who may have difficulty managing their emotions.
• Quick decision-making may be necessary to ensure the safety of yourself and others.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered are included in your application materials. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
• Artificial Intelligence (AI) Usage: The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• A valid driver’s license and acceptable driving record are required for this position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

• Veterans’ preference.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or job-specific questions.

Please include the job requisition number: REQ-187798.

• Recruiter: Amanda Alvarado.
• Email: AMANDA.K.ALVARADO@odhs.oregon.gov
• Phone (call or text): 541-709-8695.