Seasonal Customer Service / Custodial: Osage Hills

Seasonal Customer Service / Custodial

Desk Clerks for the Oklahoma Tourism and Recreation Department (OTRD) are the public facing customer service representatives in the park's front office, lodge or resort. They are responsible for providing customers with requested information or assistance concerning services or direct requests to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment; issuing equipment, supplies, or other materials; processing applications for various licenses or permits; making room, cabin or camp site reservations; or serving as a cashier.

Typical Job Duties:

• Answers telephones, takes messages, and provides information about park and/or lodge facilities.
• Receives walk-in and phone-in reservation requests.
• Checks guests into accommodations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to lodge guests.
• Assists with gift shop at front desk with sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Cuts grass, weeds, trees and brush; cleans culverts, drains and ditches
• Installs, replaces, alters, maintains and repairs plumbing fixtures such as sinks, traps, faucets; makes minor repairs to laundry equipment or other equipment using water, steam, air or other feed line and return or waste disposal lines
• Performs construction or renovation of buildings or additions to existing structures; erects and maintains scaffolds, sheds, forms, frames, fences and other structures; alters and repairs doors, floors, partitions, stairways, windows, screens, and other fixtures; fits and glazed glass in windows and doors; maintains and repairs roofs
• Maintains and repairs light fixtures, receptables and switches; replaces light bulbs; maintains generators and motors; oils and cleans motors; troubleshoots and makes electrical repairs not requiring a license; maintains and makes minor repairs to various types of heating, refrigeration and air-conditioning equipment, such as components, pumps, fans, humidifiers, electric motors, and heat exchangers
• Installs and maintains locks and other security devices; repairs or replaces tumblers, springs and other parts; cuts new or duplicate keys; uses files, hand tools and special equipment to change combinations or shorten tumblers
• Constructs, maintains and repairs concrete and other foundations; builds retaining walls, walks, fireplaces, chimneys, stairways and similar projects; mixes and lays common brick, face brick, cinder brick, concrete block, stone, terra cotta or other materials
• Performs other related duties as assigned.

Minimum Qualifications:

• Must be at least 16 years of age.
• Ability to effectively communicate with a variety of people both orally and in writing.
• One (1) year of experience in sales, public contact work, handling and processing mail, or general office clerical work; OR an equivalent combination of education and experience.

Special Requirements:

Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency. All candidates tentatively selected for this position will be subject to a background check.

Equal Opportunity Employment:

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.