Customer Service Representative (accounts And Billing) - Sequoyah State Park Lodge

Customer Service Representative (Accounts and Billing) - Sequoyah State Park Lodge

Agency: DEPARTMENT OF TOURISM AND RECREATION

Supervisory Organization: Sequoyah Lodge

Job Posting End Date: Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank):

Full/Part-Time: Full time

Job Type: Regular

Compensation: The starting pay for this position is $15.00/hr. After successful completion of a one-year trial period with OTRD, the rate of pay may increase to $15.45/hr.

Basic Purpose

This is a customer service position works closely with Lodge Management and is assigned responsibilities related to billing, purchasing and assisting group sales.

Sequoyah Lodge is located in Sequoyah State Park with 150 lodging accommodations: 104 Lodge Rooms & Suites, 44 Duplex & Quadplex Cottage Units, a Lakehouse Cottage that sleeps 14, and a Bunkhouse that sleeps 38.

Example of Work Performed

1. Answers telephones, takes messages, and provides information about billing, as well as lodge, park, and golf facilities
2. Assists supervisors with purchase card management, gas card management for vehicles, and prepares bank deposits.
3. Works closely with Sales & Events to manage folder files, direct billing, open/close accounts with regional accounting,
4. Cross-trains with the Park Office and Lodge Front Desk to be able to help cover as needed. The duties of the front desk include, but are not limited to: making reservations, checking in guests, parking passes, posting charges, gift shop sales and equipment rentals, general housekeeping of area, etc.
5. Performs other related duties as assigned

Skills and Knowledge

• Knowledge of methods and procedures concerning public contact; telephone procedures; organizational skills, basic accounting, cash handling, and arithmetic
• Skill in communicating effectively, both orally and in writing
• Skill in operating personal computers, including Microsoft Excel.

Education and Experience

One (1) year of experience in public contact work, in a customer service-related field; general office clerical work; OR an equivalent combination of education and experience.

To operate state-owned vehicles in the performance of regularly assigned duties; a successful applicant must possess and maintain a valid Oklahoma driver's license at the time of appointment.

All applicants tentatively selected for this position will be required to submit a background check.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.