Customer Service Representative - Lake Thunderbird State Park

Customer Service Representative - Lake Thunderbird State Park

Agency: 566 DEPARTMENT OF TOURISM AND RECREATION

Supervisory Organization: Lake Thunderbird State Park

Job Type: Full time

Compensation: The starting pay for this position is $15.00/hr. After successful completion of a one-year trial period with OTRD, the rate of pay may increase to $15.45/hr.

Job Description:

Basic Purpose: Desk Clerks for the Oklahoma Tourism and Recreation Department (OTRD) are the public facing customer service representatives in the park's front office, lodge or resort. They are responsible for providing customers with requested information or assistance concerning services or direct requests to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment; issuing equipment, supplies, or other materials; processing applications for various licenses or permits; making room, cabin or camp site reservations; or serving as a cashier.

Typical Job Duties:

• Answers telephones, takes messages, and provides information about park and/or lodge facilities.
• Receives walk-in and phone-in reservation requests.
• Checks guests into accommodations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collects charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to lodge guests.
• Assists with the gift shop at the front desk with sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Performs other related duties as assigned.

Minimum Qualifications:

• Two (2) years of experience in sales, public contact work, handling and processing mail, or general office clerical work; OR an equivalent combination of education and experience.
• Ability to effectively communicate with a variety of people both orally and in writing.
• Must possess a valid Driver's License.

Special Requirements:

• Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.
• All candidates tentatively selected for this position will be subject to a background check.

Equal Opportunity Employment: The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.