Visitors Services Assistant 1 (VID 201012)

Tour Guide

Duties include but are not limited to:

• Conduct guided tours of the New York State Capitol, the Empire State Plaza, the Executive Mansion, the Governor Nelson A. Rockefeller Empire State Plaza Art Collection, and Special Tours as needed.
• Give directions to visitors regarding the Empire State Plaza, the Capital District and New York State.
• Responds to requests for state and legislative telephone numbers.
• Provide engaging and thorough tour presentations to groups and provides assistance to elderly, disabled and special groups when required.
• Staff New York State Capitol, the Plaza Visitor Center and the Empire State Plaza's Information Sites.
• Answer questions from visitors concerning sites, activities, etc.
• Keep record of the number of visitors.
• Provide security and safety services for visitors.
• Ensure that the proper safety and/or evacuation procedures are followed in the event of an emergency. Immediately informs Capital Police of any suspicious person, dangerous situation, medical emergency, vandalism, etc.
• Handle administrative duties in Plaza Visitor Center and Info Booths.
• Take phone reservations for Capitol tours; handle various phone inquiries.
• Generate tour confirmation letters; keeps visitation statistics for all tours and generates daily reports for visitation; monitors an online reservation system.
• Monitor inventory of Plaza-related tourism brochures and distribute brochures and posters to Info booths. Serves visitors to the Empire State Plaza and occasionally provides retail assistance in the Visitor Center.

Minimum Qualifications:

• Two years of experience* in the visitor/customer service environment in a cultural institution.
• *Substitution: College study may be substituted for up to two years of general experience based on 30 semester credit hours being equal to one year.

Additional Comments:

Tour Guide training will be provided to the selected candidate. The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply. For a full version of OGS's EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

Some positions may require additional credentials or a background check to verify your identity.