Taxpayer Services Specialist 1 (NY Helps)

Job Title

The incumbent will be required to:

• Assist in the development and execution of test conditions by participating in a range of test activities from preparing test conditions, performing tests, reporting test results to analyzing defects and recommending solutions;
• Work with employees at all levels and perform analysis of taxpayer reported issues, system issues or limitations, etc. and recommend solutions to resolve the issue;
• Create and analyze various reports, using information retrieved from various departmental systems and software to enter data, gather information, produce reports, access files and databases;
• Communicate verbally and in writing; in a clear, concise and professional manner, with all levels of staff;
• Understand and logically explain complex technical requirements and provisions to internal users;
• Demonstrate initiative, self-motivation, a strong work ethic, a commitment to the success of assignments with a strong attention to detail, and the ability to work well in a team environment as well as independently;
• Demonstrates acceptable knowledge and skill in the use of prescribed software, department systems, defect tracking, and other tools to effectively complete assignments;
• Perform with the highest level of integrity, acting within the department's code of conduct; state ethics laws, and department policies;
• Manipulate an alphanumeric keyboard and use a PC to enter data, produce reports, access files and databases;
• Comply with the Office of Human Resources Management; Diversity, Equity & Inclusion; Code of Conduct; Ethics; and Internal Control rules, policies and procedures; and
• Adhere to the Department's time and attendance rules and regulations.

Minimum Qualifications

Candidates must be current NYS employees eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.

OR

Reachable on the appropriate Civil Service Eligible List for this title and location.

OR

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

Within one year of permanent appointment, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State.

While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Non-Competitive Minimum Qualifications:

• Taxpayer Services Specialist Trainee 1: Associate's degree or completion of 60 semester credit hours
• Taxpayer Services Specialist Trainee 2: Associate's degree or completion of 60 semester credit hours and one year of experience testing tax processing systems and/or resolving tax return processing errors.
• Taxpayer Services Specialist 1: An associate's degree or completion of 60 semester credit hours and two years of experience testing tax processing systems and/or resolving tax return processing errors.

This position may be filled as a two-year traineeship. Advanced placement in a traineeship is at the discretion of the hiring agency.

Starting salary for Taxpayer Services Specialist Trainee 1 $45,494.00

Starting salary for Taxpayer Services Specialist Trainee 2 $50,844.00

Additional Comments

Work hours and telecommuting to be discussed at the interview. This position could be located in either Syracuse, Binghamton or Utica.

New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).

Some positions may require additional credentials or a background check to verify your identity.