Taxpayer Services Representative 1 (NY Helps)

Job Title

These positions may be assigned to any of these tax program areas; Business Tax Bureau, Personal Income Tax Bureau, and/or Registrations, Accounting and Support Bureau. The incumbent may perform activities including but not limited to the following essential functions:

• Effectively communicate both verbally and in writing with both internal and external customers, such as taxpayers, tax professionals and software developers.
• Work independently and exercise good judgment in monitoring multiple work assignments with minimal supervisory oversight.
• Access pertinent information from various processing and imaging systems.
• Accurately make adjustments and updates to taxpayer accounts
• Review tax form changes.
• Read, understand and apply laws, procedures, rules, regulations and guidelines where clear precedents and detailed direction may or may not exist.
• Research and analyze information received, draw conclusions using sound judgement and make quality decisions and recommendations.
• Perform with the highest level of integrity, acting within the department's code of conduct, state ethics laws and department policies.
• Adhere to the Department's time and attendance rules and regulations.
• Demonstrates acceptable knowledge and skill in the use of prescribed software, department systems, and other tools to effectively complete assignments.
• Demonstrate initiative, self-motivation, a strong work ethic, a commitment to the success of assignments, and the ability to work well in a team environment.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS): For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS: This position may be filled as a traineeship, appointment level is at the discretion of the hiring agency. Taxpayer Services Representative Trainee, equated to SG-9: One year of full-time experience in a position where primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts OR Thirty semester credit hours of college-level study. Taxpayer Services Representative 1, SG-11: Two years of full-time experience in a position where your primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts OR Sixty semester credit hours of college-level study. PLEASE NOTE: UNOFFICIAL TRANSCRIPTS OR DIPLOMA MUST BE INCLUDED WITH YOUR APPLICATION AND SHOW THE FOLLOWING: Your name School name Degree concentration or major Degree was awarded Date degree was awarded Foreign degrees must have an approved evaluation: https://www.cs.ny.gov/jobseeker/degrees.cfm.

RESUMES MUST BE DETAILED: Failure to provide proof that you meet the minimum qualifications may result in your application being disqualified. Your resume must clearly describe your experience in detail and include the length of time in each position with the month and year. Omissions or vagueness may not be interpreted in your favor.

COMPETITIVE MINIMUM QUALIFICATIONS: Current NYS employee eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations. OR Immediately reachable on the appropriate eligible list for this title and location. 55-b/c ELIGIBILITY: You must have a valid letter of eligibility from the Department of Civil Service dated within the last three (3) years and you must meet the non-competitive minimum qualifications listed above. YOU MUST INCLUDE YOUR LETTER WITH YOUR APPLICATION.

The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state's tax systems fairly, courteously, and cost effectively. We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available. When responding to this posting, please include the Vacancy ID# and title in the subject line. Please provide your resume and social security number to determine appointment transfer eligibility. New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception. Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check). Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department's policy and subject to management approval. Some positions may require additional credentials or a background check to verify your identity.