Program Operations Specialist 1 - Remote Eligible

Program Operations Specialist 1

This position will serve as a Program Operations Specialist 1 (POS1) for the division of Service Access, Program Implementation, and Stakeholder Support - Regional Field Office. Through the five Regional Field Offices with OPWDD, over 130,000 individuals are supported through collaboration and engagement with over 700 voluntary providers, 6 State Operated Development Disabilities Service Operation Offices, and 7 Care Coordination Service Organizations. Region Field Office oversight encompasses 13 specific districts throughout NYS as noted below. Regional Field Office 1 has oversight in Finger Lakes and Western NY, Regional Field Office 2 has oversight in Sunmount, Central NY, and Broome Regional Field Office 3 has oversight in Capital, Taconic and Hudson Valley, Regional Field Office 4 has oversight in Manhattan/Bronx (Metro), Queens, Brooklyn and Staten Island, Regional Field Office 5 has oversight in Long Island. Under the supervision of the Unit Supervisor, this position provides essential services for the Regional Field Office and coincides with the expectations of the core mission of OPWDD to provide necessary services to individuals with disabilities. The incumbent will perform administrative duties related to the operation of one of the units listed above, including assisting with planning, development, implementation, operation, and authorization, keeping apprised of new initiatives as well as keeping current with changes in existing programs. Travel within the Region may be required, as well as intermittent travel to other areas of the state.

Primary Duties and Responsibilities:

• Work alongside the Non-Certified Housing Supervisor to provide oversight and monitoring of Integrative Supportive Housing (ISH) and Empire State Supportive Housing Initiative (ESSHI) sites and participate in the development and application process.
• Assist the Certified Housing Team with tasks that may include review and processing of certified housing referrals and other required forms, facilitate providers with the screening process to fill residential vacancies, in addition to other duties as outlined in the CRO ADM.
• Maintain knowledge and understanding of OPWDD policies and procedures. Review ADM's, Protocols, Policies and Procedures as released and ensure implementation.
• Represents the Regional Field Office in local & statewide meetings regarding OPWDD Services and changes in the service delivery systems.
• Assist and Participate in any Regional Office Quality Review and Quality Assurance as related to OPWDD service authorization
• Participate in local and statewide meetings and other trainings and workgroups as indicated.
• Foster effective collaboration and communication with individuals, families, Care Coordination Organizations, agencies, Local Government Units and other community stakeholders.
• Participate in the regular maintenance of the Regional Field Office's Policy and Procedural Manual.
• Provide technical assistance to Care Coordination Organizations and OPWDD provider agencies as needed.
• Participate in Statewide Community of Practice (COP) Calls
• Have proficient computer skills including data entry, use of databases, spreadsheets, and Microsoft products such as word, TEAMS and SharePoint.
• Travel/Site visit to programs and agencies may be required
• Additional tasks/duties/projects as assigned