Program Operations Specialist 1 / Trainee - EOA #2025 - 501 - Ddro4 - sps - waiver & Enrollment

Program Operations Specialist 1

This position will serve as a Program Operation Specialist 1 (POS1) for a division of the Service Access Program Implementation and Stakeholder Support- Regional Field Office (SPSRFO). Divisions within the Regional Field Office include the following: Service Access (Eligibility, Self-Direction, Housing, Crisis, Property/Development, Fiscal, and Quality Management/Technical Assistance.

Through the five Regional Field Office(s) with OPWDD over 130,000 individuals are supported through collaboration and engagement with over 700 voluntary providers, 6 State Operated Development Disabilities Service Operation Offices, and 7 Care Coordination Service Organizations. Region Field Office oversight encompasses 13 specific districts throughout NYS as noted below:

Regional Field Office 4 has oversight in Manhattan/Bronx (Metro), Queens, Brooklyn and Staten Island

Under the supervision of the Unit Supervisor, the function of the position provides essential services for the Regional Field Office and coincides with the expectations of the core mission of OPWDD to provide necessary services to individuals with disabilities. As a Unit Liaison, the incumbent will perform administrative duties related to the operation of the Waiver Unit, specific to Local School Transition Coordinator, but interacts with Self Direction, Housing, Fiscal, Property or Quality Management and Technical Assistant Units, including assisting with planning, development, implementation, operation, and authorization, keeping apprised of new initiatives as well as keeping current with changes in existing programs.

Travel within the Region may be required, as well as intermittent travel to other areas of the state.

Duties and responsibilities include:

• Have proficient computer skills including data entry, use of databases, spreadsheets, and Microsoft products such as word, TEAMS and SharePoint.
• Assist the Department Lead with receiving, reviewing, and processing service requests, this may include self-direction budgets, requests for waiver services via authorizations and/or amendments, in addition to housing subsidies.
• Maintain knowledge and understanding of OPWDD policies and procedures. Review ADM's, Protocols, Policies and Procedures as released and conduct training and ensure implementation. Emphasis in Self Direction, HCBS Waiver Services and Family Support Services is necessary.
• Represents the Regional Field Office in local & statewide meetings regarding OPWDD Services and changes in the service delivery systems.
• Assist and Participate in any Regional Office Quality Review and Quality Assurance as related to OPWDD service authorization
• Participate in local and statewide meetings and other trainings and workgroups as indicated. Public Speaking is required and training with providers such as fiscal intermediaries, support brokers, residential and other service provider, in addition to community partners.
• Foster effective collaboration and communication with individuals, families, Care Coordination Organizations, agencies, Local Government Units and other community stakeholders.
• Participate in the regular maintenance of the Regional Field Office's Policy and Procedural Manual.
• Provide technical assistance to Care Coordination Organizations and OPWDD provider agencies as needed.
• Process OPWDD Service Terminations as necessary.
• Assist with OPWDD Enrollments, Track Service requests and authorizations, Maintain Development Plan, process fiscal, prior property approvals, Monitor TABS Reports as necessary, and/or Process DDP1s via CHOICES as related to Department Services.
• Participate in Statewide Community of Practice (COP) Calls.
• Travel/Site visit to programs and agencies may be required.
• Additional tasks/duties/projects as assigned.
• Flexibility as needed to accommodate late meetings, travel and/or to complete special projects such as school fairs, etc.
• Some telecommuting available upon supervisory approval.