Manager Information Technology Services 1 - 9441

Job Title: Manager Of Information Technology Services

ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Under the direction of the Director for Technology, SG-31, the Manager of Information Technology, SG-27, will be assigned to supervise ITS staff and the associated technologies in 4 OPWDD Districts covering 24 counties. The incumbent will be responsible for overseeing all aspects of support, technology initiatives and ITS needs for OPWDD in these areas. The incumbent will also be responsible for leading, supervising, mentoring, and coordinating staff who need to provide technical expertise and guidance in all areas of desktop and mobile hardware, Active Directory, Microsoft Technologies, miscellaneous software, and general software updates.

Specific duties will include, but not be limited to, the following:

• Manage 30+ staff located across the various 4 DDSO locations including performance programs, evaluations, recruitment and hiring activities.
• Based in Schenectady, with regular travel to all central and Eastern NY regional offices. 25% travel.
• In cooperation with peers in other regions, develop a plan for consolidating regional application systems or similar type technologies or workflows.
• Manage staff responsibilities for ongoing IT initiatives and Customer Needs.
• Develop and maintain formal project schedules.
• Responsible for project status reporting.
• Manage development of systems for use in field operations, coordinating with peers in other regions and supervising your staff as part of a larger team.
• Coordinate with ITS staff responsible for delivering desktop support to customers in facilities where you may also have development staff located.
• Manage and maintain the ITSM open tickets for the various DDSO's and regions.
• Ensure Tickets are addressed and closed within an acceptable time frame.
• Identify training and staff development needs and options for meeting the same.
• Coordinate with managers across the cluster to ensure development standards are known, understood, and being followed.
• Develop and maintain documentation pertaining to operating procedures for new technologies.

Open to NYS employees with one year of permanent competitive service as a Manager Information Technology Services 1, SG27/M2, OR in a position at the SG25 or M1 level or higher deemed administrative under Section 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades or one M-grade.

Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off, Thirteen (13) paid holidays annually, Up to Thirteen (13) days of paid vacation leave annually, Up to Five (5) days of paid personal leave annually, Up to Thirteen (13) days of paid sick leave annually for PEF, Up to three (3) days of professional leave annually to participate in professional development, Eligible employees and dependents can pick from a variety of affordable health insurance programs, Family dental and vision benefits at no additional cost, New York State Employees' Retirement System (ERS) Membership, NYS Deferred Compensation, Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds, Public Service Loan Forgiveness (PSLF), And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.