Labor Services Representative/trainee 1/2 - Menands (NY Helps)

Labor Services Representative/Trainee

As a Labor Services Representative/Trainee 1/2 with the Unemployment Insurance Appeal Board (UIAB), the incumbent will perform the following duties, not limited to:

• Supervise clerical and administrative support staff in a UIAB satellite office or one or more units in a regional office.
• Perform and/or supervise clerical staff in the intake and preparation of judicial documents and calendars including adjournments and ensure adherence to Appeal Board rules and regulations.
• Prepare, review, and process documents for hearings and appeals for higher and lower authority cases.
• Answer customer questions related to the hearing/appeal process.
• Analyze statistical reports regarding United States Department of Labor timeline markers and internal UIAB processes.
• Review hearing and appeal case files received from the UI Division to determine accuracy prior to scheduling a hearing or assigning the case to a Higher Authority Appeal Review Unemployment Insurance Referee.
• Review incoming correspondence from claimants, businesses, attorneys and representatives regarding hearing or appeal related requests, and take necessary action following office policy.

This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.

NY HELPS Non-Competitive Minimum Qualifications:

• Labor Services Representative Trainee 1: A bachelor's or higher degree.
• *Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States or its territories, you must provide independent verification of equivalency. This information can be found at http://www.cs.ny.gov/jobseeker/degrees.cfm. Candidates are responsible for the evaluation fee.

NY HELPS TRANSFER QUALIFICATIONS:

• You must be a qualified employee of the New York State Department of Labor and have had one year of permanent competitive/non-competitive, or labor class service in a title allocated to a Grade 9 or higher.

It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status in the future, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Competitive Minimum Qualifications:

• A review of your state history is needed, if you meet any of the below Permanent Competitive qualifications. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information via email, a representative from our office will contact you via phone.

NY HELPS TRANSFER QUALIFICATIONS:

• You must be a qualified employee of the New York State Department of Labor and have had one year of permanent competitive/non-competitive, or labor class service in a title allocated to a Grade 9 or higher.

55 B/C Qualifications:

• This position is designated 55b/c and is subject to verification of applicant eligibility. Please provide a copy of your 55b/c letter when applying. You must meet the open competitive qualifications from the most recent examination announcement.

Reassignment Qualifications:

• Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service in a Labor Services Representative/Trainee 1/2; if you have less than one year, you must be reachable on the current Labor Services Representative/ Trainee 1/2 eligible list for this location if one exists.

70.1 Transfer Qualifications:

• One year of permanent or contingent-permanent as a Grade 14 or higher determined to be similar by Civil Service.

Note: For 70.1 transfers, a comprehensive list of titles approved for transfers is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.

70.4 Transfer Qualifications:

• One year of permanent or contingent-permanent service as a Grade 11 or higher and a passing score on Labor Services Representative/Trainee 1/2 exam and a bachelor's degree*.

Note: Candidates must not have failed the most recent examination for this title. Appointments are made at the Trainee 1 level.

*Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States or its territories, you must provide independent verification of equivalency. This information can be found at http://www.cs.ny.gov/jobseeker/degrees.cfm. Candidates are responsible for the evaluation fee.

Note: For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.

Preferred Qualifications:

• Ability to initiate and maintain relationships across a diverse set of stakeholders.

Candidates with no previous state service will begin at the starting rate of the salary range listed above.

If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.

Telecommuting may be available and can be discussed during the interview. Additional comments: We offer a comprehensive benefits package, including:

• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage)
• Choice of several affordable and competitive health insurance plans
• Dental and vision insurance plans at no additional cost
• Membership in the NYS Employee's Retirement System
• NYS Deferred Compensation Investment Plan
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
• Eligibility to apply for tuition reimbursement for qualifying employees and courses
• Paid Parental Leave

Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York's businesses. We empower and protect New York's workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us.

DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular work-week, and not to exceed 4 days per two-week pay period. Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.

Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.

Some positions may require additional credentials or a background check to verify your identity.