Operations Manager, Starbucks Roastery Chicago

Retail Market Manager

Develop relationships in the retail market to keep current with industry talent, benchmarking & identifying industry trends. Collaborate with other peer management and partner teams to plan and implement initiatives to support overall store and business unit objectives. Manage ongoing partner performance using performance management tools to support organizational objectives. Provide coaching and direction support to partners to achieve partner, business, and customer results. Develop and maintain positive relationships with partners by creating an inclusive culture and understanding and acknowledging individual experiences, motivations, needs and concerns. Ensure hourly partners adhere to legal and operational compliance requirements. Manage conflict, lead and hold others accountable. Develop understanding and usage of all operational tools, systems, and processes to plan for and achieve operational excellence in the store. Proactively identify problems, embrace problems as challenges to solve, and coach hourly partners to do the same. Leverage experience with retail business financials to drive sales across the store and zone. Manage retail business fundamentals for their store or zone: sale trends, inventory management, customer shopping patterns and satisfaction, promotional tactics, etc. Use tools and resources to understand the business, make decisions, and plan for and achieve operational excellence. Tools and resources include financial, operational, safety, food safety, team and customer. Create specific strategies and plans that align to total store and business priorities and manage a team to deliver sales goals and results. Participate in cross-functional teams to enhance the service experience and increase profitability, including identifying, planning, and executing opportunities. Ensure adherence to applicable wage and hour laws for non-exempt partners and minors. Manage service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards. Maintain regular and consistent attendance and punctuality. Experience and proven ability to work collaboratively with other managers in a multi-department/zone complex business environment. Experience and proven capability in financial management and profit and loss responsibility. Experience and proven effective decision-making and operational problem-solving to achieve business optimization. Ability to increase store sales and profitability through operational improvement. Ability to recruit, assess, train, develop and promote partners. Ability to carry 35 pounds on a consistent basis. Education: College degree or a closely related field may substitute for a portion of the required experience. Leadership experience in a high volume, full service, and structured restaurant concept. Experience with lifestyle based experiential brands, hospitality, service oriented, big-box and/or specialty retail, restaurants and/or bakery preferred. Experience with building and cultivating relationships with customers, partners, local market leaders (internal and external) and the community. Additional languages beneficial.