Account Consultant, Print Services - Remote Eligible

Account Consultant

The Account Consultant (AC) is charged with providing holistic Print & Promo sales service to customers. The AC will respond to referrals from multiple sales channels and respond to new business opportunities with a sense of urgency and with the goal of maximizing sales opportunities. The AC will manage a portfolio of customers that is aligned to an outside sales territory or alternate sales channel. Periodically, the AC may transition high value/high potential customers to AM's or SAM's in order to drive overall customer productivity. Likewise, the AC will help transition moderate spenders from the outside sales channel and assume day-to-day management of those accounts in order to maintain continuity for our customers.

Specifically, You Will:

• Directly interact with customers to provide suggestions on products and services to turn the customers goals into reality.
• Advise & promote customers (new/returning) of other offers and new lines of business & business services.
• Partnering with variety of vendors, customers, and retail stores for updates, follow-ups, and questions regarding projects.
• Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value.
• Identify new sales opportunities with clients and work to grow share of wallet with assigned customers.
• Partners with AS, AM and SAM teams (or other functional sellers to maximize sales opportunities.
• Respond to referrals within SLA goals to maximize sales opportunities for the business.
• Maximize account retention by providing service support that exceed customer expectations.
• Expand share of wallet with customers by supporting business strategies that enable print & promo sales.
• Execute CRM activities in salesforce.com.

Some of what you need:

• Post Secondary education in related field (Sales, Marketing or Business Administration).
• Inside Sales /Account Management background.
• Financial acumen to deliver on business goals.
• 2-5 years sales experience and extensive customer service experience required.
• 1+ years of print sales experience preferred.

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…