Manager, Site Operations

Job Title

Some of what you will do:

Under the direction of the Senior Manager, this position is responsible for leading and executing online merchandising and promotional initiatives, coordinating and executing the online customer experience while providing direction and leadership to internal team members. In addition, this position supports website enhancements and online merchandising system issues – troubleshooting issues that arise, identifying improvement opportunities and testing enhancements as they are introduced.

Specifically, You Will:

• Manage customer-facing digital experiences on Staplesprint.ca
• Plan and execute product offer strategies with Merchandising and Marketing teams, including banners, messaging, rebates, coupons, and maintenance.
• Develop promotional strategies and provide team leadership.
• Oversee campaign execution and ensure smooth processes.
• Optimize programs using site improvements, feedback, and sales data.
• Review analytics to enhance digital reporting, communications, and dashboards.
• Deploy website banners promptly across all relevant pages.
• Maintain product taxonomy in partnership with cross-functional teams.
• Lead or support merchandising for web/mobile enhancements, including requirements, testing, and training.
• Drive sales growth through cross-sells, upsells, and substitutions.
• Contribute to special projects as needed.

Some of what you need:

• Completion of post-secondary education with focus on ecommerce or related experience.
• 3-5 years of website operations management.
• People/Team Management preferred
• Experience working in agile and design-thinking alongside UX / creative / product teams.
• Experience with collaboration tools (Eg. JIRA)
• Marketing Communications / Business Management degree preferred.
• Working knowledge of web site structure and functionality
• Experience with content management systems such as Contentful and LiveSite
• Strong understanding of ecommerce software and platforms
• Strong analytic skills using Omniture and Google analytics

Physical demands/working conditions:

Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

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