Office Operations Specialist

Stantec Facilities Management

Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what's possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents.

- Ensure smooth delivery of all soft services including housekeeping, pantry, cafeteria, mailroom, transport, waste management, pest control, landscaping, and front office operations.

- Develop and implement standard operating procedures (SOPs) for all soft services, ensuring consistency, efficiency, and compliance with company standards.

- Oversee cafeteria/food court management, ensuring quality, hygiene, vendor compliance, employee feedback handling, and continuous service improvement.

- Monitor and manage transport services (company-arranged cabs/shuttles, parking allocation, traffic management) to ensure safety, punctuality, and efficiency.

- Ensure pantry and housekeeping operations maintain high standards of hygiene, cleanliness, and service quality across all office areas.

- Supervise and coordinate front office/reception services, ensuring professional client/visitor management, call handling, and courier/mailroom operations.

- Track and close employee helpdesk/service requests related to soft services within SLA timelines, ensuring preventive measures to avoid repeat issues.

- Conduct regular inspections of all office areas to ensure cleanliness, upkeep, and compliance with workplace safety and hygiene standards.

- Lead employee experience initiatives through workplace events, engagement activities, and hospitality-driven services to foster a positive work environment.

- Develop and manage vendor relationships for all soft services, ensuring SLA adherence, periodic reviews, and negotiation for cost-effective service delivery.

- Conduct periodic audits and reviews of soft service performance, including MIS/MMR reporting, vendor scorecards, and employee satisfaction surveys.

- Ensure statutory and legal compliance in soft services areas (FSSAI, hygiene audits, waste disposal norms, fire safety, etc.).

- Drive sustainability practices such as waste segregation, eco-friendly housekeeping consumables, and energy-efficient solutions in coordination with corporate sustainability goals.

- Plan and monitor the annual training calendar for all outsourced staff on customer service, workplace etiquette, hygiene, and safety protocols.

- Act as a point of escalation for soft services-related issues and ensure prompt resolution with root-cause analysis and corrective measures.

10 to 15 years of experience in Facilities / Property Management, with at least five years' experience with hospitality industry, with experience of handling, soft service, technical and security.

Educational Qualification & other Requirements:

- Qualification & Specialization (if any) Degree in – Hotel management / Hospitality Management / or graduation in any other field.

- Persons with additional qualification in safety, fire, ISO certifications, finance, MBA will be preferred.

- Good verbal and written communication skills with fluency in English & Hindi.

- He/She must be smart & have passion for Client Handling and interacting with multiple stakeholders. Good Presentation skills.

- Experience in budgeting.

- Skills MS Office Suite, Sharepoint - BI Dashboard development experience considered an asset.

Primary Location: India | Pune

Organization: Stantec IN Business Unit

Employee Status: Regular

Travel: No

Schedule: Full time

Req ID: 1002485