Desktop Support Analyst - BBL Opleidingsplaats

Desktop Support Analyst

Are you interested in becoming part of an international organization as a Desktop Support Analyst? Are you skilled at supporting around 700 colleagues in Europe in the field of IT? In this role, you will be part of a team consisting of four members spread across the Netherlands and Italy. You will provide support both on-site and remotely to all locations in the Netherlands (5) and Belgium (2). In addition to these countries, you will also support all other employees in Europe from the Netherlands (currently Czech Republic, Slovakia, and Germany).

Your main responsibilities include:

• Analyzing and solving hardware, software, and connectivity problems for end-users, both desk-side and remotely, to support employees working in various offices in Europe.
• Creating and updating accurate and consistent records and managing the lifecycle of designated IT assets, including the secure removal of outdated assets.
• Adhering to service management practices and agreed/permitted/agreed schedules when creating, resolving, and progressing all IT incidents and service requests.
• Performing queue management activities, including daily management and monitoring of incident and service request queues, and alerting managers about trends.
• Monitoring progress and contributing to problem resolution, and advising users on the status of the problem.
• Gaining and maintaining current knowledge of relevant product offerings and support policies to provide technically accurate solutions to our internal customers.
• Ensuring that the office IT environment is clean, organized, well-documented, safe, and secure.

What do we offer?

• Projects that have a real impact on people and society.
• A meaningful career with learning and development opportunities.
• A good salary, year-end bonus, and a personal choice budget.
• 28 vacation days, with the option to buy (extend) leave days.
• Work from home arrangement with a monthly internet allowance.
• Flexible working with various green mobility options.

Qualifications:

• Experience working in Windows 10/11, Office 365, and Apple iPhone/iPad is a plus.
• Good customer relationship, communication, and interpersonal skills.
• Driver’s license is a plus and the possibility to travel is essential.
• Good command of Dutch and English, both in speech and writing.

Hi, we are Stantec. Making a sustainable Dutch living environment a reality is what we care about. Think about accelerating the energy transition, future-proof spatial development, a healthier environment, and reliable underground infrastructure. With smart and creative solutions. By thinking, advising, and realizing for our clients. This way we give sustainable change a shape. We do this worldwide with 30,000 colleagues. Here in the Netherlands, we work with almost 400 professionals in inclusive teams. Of course, we are also actively working within our own organization to reduce our carbon footprint smartly. We are fully CO₂-neutral and have been scoring highly on ADP climate leadership for 5 years. Our functional service teams (FSTs) provide services to 30,000 employees at more than 400 locations worldwide. Our FSTs bring together people with different backgrounds, talents, and expertise and are vital to Stantec. Discover the opportunities at Information Technology Services. Want to know more about our culture? Learn more at https://www.stantec.com/nl/careers/our-culture.

Learn the trade as a Junior Desktop Support Analyst and take crucial steps for your future career. Shape sustainable change! Apply now or send your CV and cover letter to hr.continentaleurope@stantec.com. If you have any questions about this position, contact Paul Knoop, Regional IT Coordinator - Europe, who will be happy to tell you everything you want to know! Tel: 06 22 60 99 71 Mail: paul.knoop@stantec.com An assessment may be part of the procedure. Acquisition following this vacancy is not appreciated.

Work Location(s): Netherlands-Delft Employment Type: Fixed Term Job Type: Intern Job Category: Interns