Senior Specialist, Technical Sales Support

After Sales Service Support Engineer

Liaise with the sales team in order to provide all types of after sales service support on stud welding systems like I&C, repair, maintenance, preventive maintenance, etc.

Liaise closely with the projects/maintenance team of the customer to ensure that the expectation and Stanley understanding is in sync. Use the opportunity to brand Stanley as a solution provider.

Develop and write specifications, performance requirements, technical analysis and support the sales team to position an attractive proposition to the customer.

Provides detailed documentation of a job including drawings, operational procedures.

Support in developing system integrators and work closely with them for jig, fixtures, PLC and other integration activities associated with stud welding systems with line builders/customers making a complete turnkey solution provider to customer.

Participates and initiates in meetings, seminars, and training sessions to stay apprised of new developments in the field and keep pace with competitor's activities and product knowledge.

Develops and conducts technical training programs on the safe operations of the equipment, and demonstrates performance including both team members and customers.

Coordinates presale demonstrations and trade show exhibitions including set-up, demonstration, and discussion with potential customers.

Coordinate with Stanley Principals Unit for getting technical assistance, application study, project study, BOM preparation, 3D modeling, configuration making.

Approach and maintain good communication with customer's and act as an expert for Tucker Stud welding systems product repair.

Well known about all welding processes, concept and the working of different types of welding/joining and fastening systems in the automotive industry.

Installation and commissioning.

Planning for maintenance tool after installation.

Quick response to customer complaints, especially for technical issues and troubleshooting.

Manage tool and equipment at workshop/regional stocks/demo eq/record all repair activity.

Provide feedback on queries and opinion sought by the sales team in a defined time period.

Regular customer visits and exploration of other business opportunities with the customer as requested by sales.

Number of systems installed, repaired, MTTR, for after sales support, spares revenue.

Qualifications: B.E. (Mech/Electrical)—previous experience in handling DC Nutrunner mostly preferred.

Experience: 5 to 8 years in application engineering, service/technical support, product management in DC tools/assembly equipments.

Essentials: Understanding of automobile OEM's functioning is must.

Excellent communication skills.

Should be self-motivated and ready to take new assignments/opportunities.

Must travel extensively within India.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including Stanley Tools, DeWalt, Craftsman, Mac Tools and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

We're the world's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

Career opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & development: Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & inclusive culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.

Purpose-driven company: You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.