Research Technical Manager 1 - User Support

Research Technical Manager 1 – User Support

The Research Technical Manager 1 – User Support oversees daily operations in a shared nanofabrication environment, managing staff and user services to ensure safe and reliable access to advanced tools. This position provides technical leadership and training, coordinates cross-departmental projects, and serves as the first point of escalation for operational issues. The RTM 1 evaluates emerging technologies, recommends improvements to service operations, and implements best practices in alignment with University policies. Working closely with faculty, students, and external partners, this role ensures that facility operations support cutting-edge research and long-term institutional goals.

Core duties include:

• Provide strategic planning for own work group; participate with senior managers in higher level strategic planning.
• Manage the daily operations of an assigned area(s) which include recruiting, hiring, training, developing evaluating and setting priorities of staff, coordinate business, technical, and educational activities for direct reports.
• Oversee interdepartmental activities, projects and efforts by applying advanced technical and professional knowledge. Serve as the initial managerial escalation point for problems from clients and other staff.
• Manage project budgets, schedules, and resources. Oversee preparation of periodic financial and technical reports and operating plans.
• Interface with clients to determine project requirements. Establish service level agreements with clients.
• Monitor scientific, engineering, and/or technology trends and evaluate emerging technologies to recommend for adoption and implementation.
• Communicate and implement policies, procedures, best practices, recommendations and guidelines compliance with established University administrative policies and procedures.

Minimum requirements include:

Bachelor’s degree and five years of relevant experience, or combination of education and relevant experience. Advanced degree may be required.

Knowledge, skills and abilities include:

• Experience leading or overseeing the work of technical staff.
• Understanding of relevant scientific, engineering, or technical disciplines.
• Ability to problem solve.
• Ability to synthesize and articulate technical and scientific methodologies, specifications, and information.
• Experience leading scientific, engineering, or technical research projects or programs.
• Knowledge of emerging technologies, trends, methodologies, and resource management principles.
• Ability to work and communicate effectively with others.
• Strong customer relationship and consensus building skills.
• Ability to influence and establish effective working relationships in a diverse environment.
• Ability to resolve issues quickly and make decisions that meet university objectives in a collaborative culture.

Physical requirements include:

• Frequently perform desk based computer tasks, seated work, use a telephone and use light/fine grasping.
• Occasionally write by hand, lift, carry, push pull objects that weigh up to 10 pounds.
• Rarely stand, walk, sort, and file paperwork or parts.

Working conditions may require extended hours, evenings and weekends.

Interpersonal skills include:

• Demonstrate the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote culture of safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

The expected pay range for this position is $159,889.00 to $182,869.00 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on a wide range of factors including but not limited to geographic location, knowledge, skills and abilities, relevant education, depth and breadth of experience, performance; as well as other business and organization needs such as (but not limited to) the scope and responsibilities of the position, the minimum qualifications, departmental budget availability, and market and internal equity across the unit, department and reporting relationships.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy.

Culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources.