Student Services Specialist

Student Services Specialist

Exemption: Non-Exempt

School/Unit Description: The Stanford King Center on Global Development is a Stanford University research center working to improve the lives of the world's poor. Operating under the Stanford Institute for Economic Policy Research (SIEPR), the Stanford King Center catalyzes Stanford's distinctive strengths in global poverty and development research to turn path-breaking research into real-world results.

Position Summary: The Stanford King Center on Global Development seeks a Student Services Specialist to provide administrative and operational support for our student and faculty programs, as well as assistance with our graduate student and faculty programs. In this role, you will be primarily assisting with our undergraduate research fellowship programs, as well as providing support to the center's graduate student research grant and fellowship programs, and other existing and new faculty and student programs. As an important liaison between faculty members, students, and the King Center you will assist with program outreach to students and faculty, handle application processes, address questions and research responses, and administer surveys of participants in King Center programs. You will also update our website with new opportunities, maintain program tracking spreadsheets, review and update program documentation and forms, and collate data for the center's annual report and grant proposals.

Core Duties:

• Review documents and forms for completeness, track files for follow up and distribute for review.
• Research and resolve routine issues, refer complex issues to other staff.
• Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
• Coordinate logistics for outreach activities, meetings, and events.
• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements.
• May train and direct day-to-day activities of student and temporary workers.

Minimum Requirements: Education & Experience: Associates degree and one year of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Strong written and verbal communication skills.
• Strong computer skills, including experience with Microsoft Office Suite and Google Drive products.
• Strong customer service skills.
• Basic office administration skills.
• Ability to learn compliance with university policies and external regulations.

Physical Requirements*: Constantly perform desk-based computer tasks. Frequently sit, sort, file paperwork or parts, grasp lightly, and use fine manipulation, lift, carry, push, and pull objects that weigh 10 pounds or less. Occasionally write by hand, twist, bend, stoop, and squat. Rarely stand, walk, reach, or work above shoulders and use a telephone.

* Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Working Conditions: This is a full-time, hybrid position with the expectation of working on-site at least 4 days a week.

Work Standards:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide.

The expected pay range for this position is $34.36 to $40.29 per hour. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on a wide range of factors that are unique to each candidate including but not limited to geographic location, knowledge, skills and abilities, relevant education, depth and breadth of experience, performance; as well as other business and organization needs such as (but not limited to) the scope and responsibilities of the position, the minimum qualifications, departmental budget availability, and market and internal equity across the unit, department and reporting relationships.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for You Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources.