Relationship Support Officer (fixed Term Contract)

Relationship Support Officer

To provide general administrative support to the Relationship Managers, while ensuring that an exceptional service is delivered at all times producing a favourable client experience and maintaining a high level of integrity and ethical standards, within defined compliance and risk parameters.

Type of Qualification: Secondary/High school/A levels/Matric

Experience Required: Business & Commercial Banking, The role requires relevant experience in a banking environment.

Outputs:

• Address client's queries/requests timeously, monitoring their progress to ensure they are resolved/addressed by acting as a liaison between clients and internal departments and providing accurate and timely administrative support to relationship managers, to provide seamless experience to clients.
• Ensure accurate information is loaded onto the system and provided to the Manager or others in the team when need be or upon request.
• Follow all relevant departmental policies, processes, standard operating procedures, service levels and instructions so that work is carried out in a controlled and consistent manner while ensuring compliance with applicable regulations and legislation.
• Foster a collaborative and client-focused relationship with all internal stakeholders to deliver solutions that effective, pragmatic, and risk appropriate.
• Liaise with other internal business areas to ensure the timely processing of all transactions so as to provide the highest levels of service to clients.

Behavioural Competencies:

• Conveying Self-Confidence
• Embracing Change
• Examining Information
• Inviting Feedback
• Managing Tasks
• Producing Output
• Providing Insights
• Resolving Conflict
• Showing Composure
• Team Working
• Thinking Positively
• Understanding People

Technical Competencies:

• Account Opening & Maintenance
• Attitude of Customer Experience
• Banking Process & Procedures
• Client Servicing
• Customer Understanding (Business Banking)
• Product Knowledge (Business Banking)

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