People & Culture Operations Consultant

People & Culture Operations Consultant

To provide a variety of services across the entire People and Culture, Operations value chain, including but not limited to administering payroll, benefits administration, query management with regards to employee self-service (i.e. leave, payroll, policies), onboarding of new employees, consulting to business stakeholders, capturing data and quality assurance, to ensure accuracy and operational efficiency & effectiveness. Play an active role to mitigate risk to SAP HR and to identify non-compliance and risk by adhering to strict standards. Implement people and culture best practices for a dedicated country.

Minimum Qualification:

• Higher Certificate in Human Resources or CIPD

Experience Required:

• 3-4 years' experience in a People & Culture Operations role, ideally within a shared service or administrative environment
• Proven experience as a People and Culture Administrator / Consultant or similar role.

Key Outputs:

• Provide query management services to all employees, as it relates to their benefit, payroll or employee self-service queries by engaging with the employees
• Responsible for the administration of Payroll, Tax, Social Security / National Insurance, Pensions, and Benefits, ensuring compliance with local regulations and internal policies.
• Maintain and update employee records in HR systems, ensuring data integrity and confidentiality.
• Support internal audits and compliance checks by preparing documentation and reports related to HR operations.
• Implement People and Culture projects and initiatives within a specific country in order to enhance the efficiency and effectiveness of the P&C Operations Function
• Identify opportunities for potential automation within the data management, onboarding and off-boarding processes and procedures within the organisation
• Utilise various research methods, such as data collection and surveys, to identify problematic situations or root causes in order to continuously improve P&C Operations services across the entire value chain

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Details
• Documenting Facts
• Empowering Individuals
• Establishing Rapport
• Following Procedures
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Taking Action
• Upholding Standards

Technical Competencies:

• Business Acumen (P&C)
• Business Administration Skills
• Compensation and Benefits
• Data Management (Administration)
• Employee Centricity
• Employment Contracts
• HCM Business Systems
• Payroll Administration
• People & Culture Systems
• Records and Archive Management
• Stakeholder Management
• Written Communication