Head, Operations
Standard Bank Group
Head, Operations
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
Lead and manage the Country Operations Function across product lines and asset classes in line with regulatory requirements, market rules, directives, policies and deadlines to achieve defined targets and quality standards and minimise risk whilst maintaining a positive client experience.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce, Finance and Accounting, Banking
Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce, Finance and Accounting, Banking
Type of Qualification: Post Graduate Diploma
Field of Study: Business Commerce, Finance and Accounting, Banking
Experience Required Operations Production Services: Operations 3-4 years Leading teams, informing strategies and coordinating plans and initiatives to deliver strategy, preferably in a matrix structure. 3-4 years Track record of delivering exceptional service to stakeholders and continuous improvement of the Operations environment 5-7 years Experience managing complex business operations, ideally within a multi-national financial services corporation 8-10 years Working in an Operations environment in financial services or banking
Additional Information
Behavioural Competencies:
Articulating Information
Challenging Ideas
Convincing People
Developing Strategies
Directing People
Embracing Change
Empowering Individuals
Exploring Possibilities
Following Procedures
Interacting with People
Interpreting Data
Making Decisions
Producing Output
Providing Insights
Resolving Conflict
Showing Composure
Team Working
Thinking Positively
Upholding Standards
Technical Competencies:
Automation Acumen
Automation Enablement
Automation Literacy
Business Intelligence
Client Relationship Management
Coaching and Mentoring Operational Practices
Collaboration
Continuous Improvement
Creative Problem Solving
Data Analytics & Visualization
Logical Reasoning
Operations Commercial Acumen
Operations Risk Management
Process Automation Value Management
Process Management
Resource & Capacity Optimization
Strategic Alignment & Execution
Working in a Matrix Structure