Consultant, Home Services, Internal

Consultant, Home Services, Internal

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Provides dedicated support to the branch network on Home Loan products by delivering product updates, training, criteria changes, and acquisition tactics. The role is accountable for driving Home Loan sales through the branch channel, while providing relationship management, coordination, and technical expertise to internal channels (e.g., Universal Bankers and Private Bankers). This includes monitoring performance, ensuring service excellence, and equipping internal teams with the knowledge and skills required to achieve sales targets and deliver a superior client experience.

Qualifications

Required Experience:

• 3-4 years' proven experience in a banking and sales environment, with exposure to Home Loans or Secured Lending
• Demonstrated track record in driving acquisition, sales performance and client engagement within branch or private banking channels
• Experience in training, coaching or upskilling financial services staff, for example branch consultants or private bankers
• Knowledge of Home Loan processes, credit assessment and risk management frameworks
• Familiarity with product-related systems and operational compliance standards within banking

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information & Documenting Facts
• Convincing People
• Interacting with People & Establishing Rapport
• Embracing Change
• Seizing Opportunities

Technical Competencies:

• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Financial Systems Administration
• Product Related Systems (Consumer Banking)
• Risk Identification