Customer Service Representative - Front Desk

Customer Service Representative

Position Summary: The Customer Service Representative (CSR) is the first point of contact for guests needing assistance at the front desk. This role focuses on creating a positive customer experience by answering questions, guiding guests, and supporting store operations.

Key Responsibilities:

• Greet customers warmly and provide helpful, friendly assistance.
• Answer and route phone calls, take messages, and provide information when possible.
• Support customers with inquiries about deliveries, pickups, service issues, financing, and general store information.
• Check customers in for scheduled service appointments and coordinate with the appropriate departments.
• Maintain an organized, professional customer service desk area.
• Communicate effectively with sales, warehouse, and management teams.
• Perform light administrative tasks such as scanning, filing, and updating customer records.
• Deliver exceptional service by staying patient, calm, and solution-focused.