Customer Service/inside Sales

Customer Service Inside Sales Representative

Schedule: Monday to FridayHours: Flexible

1. 6:30 AM – 3:00 PM
2. 7:00 AM – 3:30 PM
3. 7:30 AM – 4:00 PM
4. 8:00 AM – 4:30 PM

Position Overview:

The Customer Service Inside Sales Representative plays a key role in supporting international sales operations and customer engagement. This position involves lead generation, sales support, project coordination, and customer service. The ideal candidate will be proactive, detail-oriented, and comfortable working in both office and warehouse environments.

Key Responsibilities:

• Conduct lead generation research and utilize sales lead resources to identify potential customers and projects.
• Support International Account Managers with project execution, including supplier coordination, logistics, and materials management.
• Provide exceptional customer service by addressing inquiries, resolving complaints, and offering product information.
• Promote products and services to new and existing customers, identifying opportunities for upselling.
• Manage inbound and outbound calls, maintaining a high level of responsiveness and professionalism.
• Maintain accurate records of customer interactions, leads, and project details.
• Analyze competitor trends to identify new sales opportunities.
• Assist with administrative tasks and warehouse operations as needed.
• Participate in inventory counts and maintain showroom organization to support sales efforts.
• Coordinate deliveries and inventory movements, ensuring timely and accurate scheduling.