Regulatory Ops. Mgr. - Remote Eligible

Regulatory Ops. Mgr.

REMOTE

Duration: 6 months plus extensions

The Community You Will Join:

The Cities team is a cross-functional supply team that supports ***'s global business operations as we coordinate internally and with guests, hosts, and local governments to ensure successful outcomes for our community.

The Difference You Will Make:

As a Regulatory Operations Manager, you will be responsible for short-term rental regulatory product and workflow launches for jurisdictions around the world. You will drive alignment with cross-functional teams on execution plans, manage Host retention, and triage ongoing internal and external inquiries related to regulations and regulatory products. We are seeking an operator who is exceptionally effective, entrepreneurial, collaborative, and an excellent communicator. In this role, you will be the voice for the host experience, aligning strategy and execution across multiple internal stakeholders. You are both scrappy and polished, enabling you to move quickly while bringing stakeholders along. Your attention to detail, strong operational skills, and ability to manage multiple priorities will be crucial to your success.

A Typical Day:

Lead the development of successful regulatory product and workflow launches, retention, and ongoing compliance management for jurisdictions around the world, in collaboration with Engineering, Data, Scaled Operations, and Customer Support. Serve as an expert on regulatory products and workflows for internal stakeholders, including but not limited to Public Policy, Legal, and Geo teams. Serve as the lead for your jurisdictions by creating an operational rhythm and managing cross-functional stakeholders, ensuring key initiatives are on track, and maintaining project documentation. Advocate for the host experience throughout the regulatory lifecycle Managing internal and external inquiries and escalations related to short-term rental regulatory products

Your Expertise:

5 years of work experience in operations, product operations, program and/or project management in dynamic entrepreneurial and highly ambiguous environments. Alignment with ***'s values and high ethical standards. Experience driving alignment with cross-functional teams, including engineering, legal, policy and business. Excellent organizational skills with high attention to detail and quality. Excellent written and verbal communication skills, excellent presentation skills. Hands-on approach of getting things done with a sense of urgency and quickly adapting priorities to unexpected changes to achieve project goals and objectives. Intellectually curious, open-minded self-starter who is comfortable with ambiguity and risk and excited to get their hands dirty.