Information Technology Application Support Analyst IV
Information Technology Application Support Analyst IV
Hoover, AL 35244 || Atlanta, GA 303039 11+ Months Hybrid
At clients, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.
Primary Responsibilities
- Obtains information on application design and functionality to propose solutions to end users
- Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
- Monitors routine and critical processes and workflows to proactively identify problem trends
- Assists with application implementations and configuration
- Performs root cause analysis and provides technical solutions to production related application errors
- Performs application testing in various environments
- Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
- Resolves complex problems or issues
- Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes
- May act as lead to less experienced associates
- May act as subject matter expert (SME)
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
Bachelor's degree in a related field and seven (7) years of related experience Or High School Diploma and eleven (11) years of experience
Skills and Competencies
Ability to communicate technical problems and solutions to non-technical users Excellent written and verbal communication skills
Why TalentBurst? At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.
Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.
We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.
TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.