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Technical Support Mid
Provide technical assistance and resolve hardware and software issues for users
Baltimore, Maryland, United States
Mid-Level
yesterday
Technical Support Mid
A Technical Support Mid professional is responsible for providing technical assistance and support to users, resolving technical issues, and maintaining systems and software. Responsibilities may include:
- Providing technical support and troubleshooting assistance to users via phone, email, chat, or in person.
- Diagnosing and resolving technical hardware and software issues.
- Installing, configuring, and maintaining computer systems and software.
- Performing system upgrades and updates.
- Documenting technical issues and solutions for future reference.
- Collaborating with other IT professionals to resolve complex technical issues.
- Providing training and guidance to junior technical support staff.
- Participating in the development and implementation of technical support policies and procedures.
- Keeping abreast of new technologies and best practices in technical support.
- Ensuring that technical support services are delivered in a timely and efficient manner.
EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."