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Sr. Manager of Customer Support - SaaS Spend Management - Remote Eligible

Lead strategic initiatives to optimize SaaS spend management and enhance customer experience.
Remote
Senior
2 months ago

✨ About The Role

- Lead and execute high-impact projects to improve customer experience specifically around SaaS spend management and optimization - Analyze customer data and trends to identify opportunities for cost reduction and efficiency gains - Provide strategic direction to SaaS Spend Customer Support teams, fostering collaboration and alignment with cost-saving goals - Collaborate with senior leaders across departments to drive customer-centricity and promote SaaS spend awareness - Make strategic decisions regarding customer support strategies, resource allocation, and selection of SaaS spend management technologies

⚡ Requirements

- Bachelor’s degree in business, finance, computer science, or related fields with over 10 years of professional experience, particularly in SaaS support or spend management operations - Proven track record in SaaS cost reduction, customer satisfaction, and retention improvements - Strong leadership skills with the ability to manage teams and advocate for clients - Excellent communication, interpersonal, and presentation skills - Passion for customer service, technical optimization, and exceeding customer expectations
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Sr. Manager of Customer Support - SaaS Spend Management - Remote Eligible
Remote
Support
About Stackshine (acquired by Finquery)
Automating all IT operations