Director Risk Management Programs And Services

Job Opportunity at SSM Health

It's more than a career, it's a calling.

Worker Type: Regular

Job Highlights:

Named 150 Top Places to Work in Healthcare 2025 - Becker's Healthcare

Named One of the World's Happiest Workplace 2025 – WorkL

Named One of America's Best In-State Employers 2025 - Forbes

Named One of America's Greatest Workplaces for Women 2025 – Newsweek

Named One of America's Greatest Workplaces for Culture, Belonging & Community 2026 – Newsweek

SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization's 40,000 team members and more than 13,900+ providers are committed to providing exceptional health care services and revealing God's healing presence to everyone they serve.

With care delivery sites in Illinois, Missouri, Oklahoma, and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.

This position is located on-site and is available to sit at one of our regional offices in Madison, WI/Oklahoma City, OK/St. Louis, MO or at our health system's headquarters in St. Louis, MO and is not remote work eligible.

To request additional information, confidentially submit your interest, or nominate a fellow colleague, please contact:

Angela Jones

Executive Talent Partner

Angela.Jones1@ssmhealth.com

Job Summary:

Responsible for overseeing risk management at the organization, focusing on the clinical and operational aspects of healthcare delivery. Responsible for the development and implementation of a comprehensive risk management program for the identification, analysis and mitigation of the system's operational and strategic risk that supports and aligns with the organization's enterprise risk management program. Works with leadership and stakeholders at all levels across the system to drive continual improvement and effectiveness to identify and mitigate risk. Monitors the electronic incident reporting database in support of the organization's event management process. Ensures that identified clinical and operational risks and issues are communicated to local and system leaders as appropriate.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Develops and implements systems, policies and procedures for the identification, collection and analysis of risk related information. Collects, evaluates and maintains data concerning patient injuries, operational risks, and other risk-related data.
• Responsible for the organization's apology and disclosure process including guidance, education and process development.
• Monitors and evaluates systems to track, analyze, and report occurrences and unanticipated outcomes and formulate and recommend prevention strategies to mitigate identified clinical risks.
• Develops risk metrics and risk mitigation reporting for department level, ministry level and executive leadership team on risk management activities to the departments, ministry leadership and executive leadership team.
• Develops, coordinates, and implements professional education and training programs, and policies and procedures related to risk management, and other relevant topics.
• Directs and maintains compliance with federal, state, local and agency regulatory requirements related to risk management, including the management, investigation and response to events.
• Refers cases and incidents to professional peer review teams, as appropriate.
• Participates in, and/or leads as appropriate, Root Cause Analysis (RCA) or Apparent Cause Analysis for identified events to understand the root cause(s), corrective actions, and risk mitigation strategies developed.
• Recruits, engages, develops, leads, and manages assigned staff.
• Perform other related duties as assigned.

EDUCATION

• Bachelor's Degree in a healthcare related field

EXPERIENCE

• Ten years' experience, with five years in leadership

Department: System Risk Services

Work Shift: Day Shift (United States of America)

Scheduled Weekly Hours: 40

Benefits:

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status or any other characteristic protected by applicable law.