Inside Sales Coordinator - Customer Care

Inside Sales Coordinator - Customer Care

Location: Dammam

Country: Saudi Arabia

Are you passionate about delivering exceptional customer experiences while driving real sales impact? Join our team supporting the Saudi region, where you'll be the first line of contact for customers, helping grow SSAB's footprint by combining proactive support, strong relationships, and service excellence. Location Dammam, Saudi Arabia.

Becoming part of the SSAB family means joining a journey. A journey that we believe is essential for the sustainability of this planet. Steel has been one of the most important materials for developing our society and it will continue to be so. In the roofs over our heads, in the bridges connecting our cities and in the cars of tomorrow. At SSAB we are proud of our history and leadership in high-strength steel. But we are also aware that the production of steel is one of the largest emitters of greenhouse gases in the world. That has to change. That is why we have developed the world's first fossil free steel production and has committed to becoming largely fossil-free. As part of SSAB you will be instrumental in realizing this goal and push for the green transformation of the whole steel industry.

About the Position

In this role, you will provide direct day-to-day support to the customer and internal teams. You will assist with increasing SSAB's market share in the region by servicing existing and new prospective customers. You'll be part of a team that is responsible for the Saudi Arabia region and its growth, by maintaining professional yet personalized customer experience. This role is based on-site in the office.

Main Responsibilities

• Administration of the office works.
• Support the regional sales manager by providing them the necessary information and communication between customers and site and if needed with mill.
• Planning, replenishment and controlling of the stocks, handling the documentations between mill and customs agencies and customers and communications between them.
• Follow up the order status and update the customers once needed.
• Arranging the necessary logistics operations from site to customers.
• Month end reporting including achievement reports, consumption sheet and cost analysis.

About You

• 3-5 years of experience performing sales (inside or outside).
• Exceptional verbal and written communication skills in English and Arabic is a plus.
• Extremely organized, excellent computer proficiency (MS Office – Word, Excel and Outlook).
• You must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and as a team member to carry out assignments to completion within parameters of instructions given, prescribed routines.
• Strong attention to details, analytical skills, exceptional judgment, dependable, excellent teamwork skills, good time management skills, creative, problem-solving, hardworking & persistent, professional competence, proactive.

Our Offer

At SSAB we strive for a diverse and inclusive environment. We use our values – driven, true and ahead – in making everyday decisions, keeping the customer at the heart of what we do. This makes us all team players, each with the drive to improve. When joining SSAB you will become part of an organization of passionate problem solvers working together on important challenges. We will support your growth by providing a safe and friendly workplace that contributes to work-life balance. If you set out to achieve it, at SSAB you will have the possibility of broadening your skills and grow within your field or beyond.

We offer a wide range of appreciated benefits to our employees. One example is profit sharing.

Recruitment Process

1. Apply

2. Pre-recorded Video Interview

3. Assessments

4. Interview

5. Reference Check

6. Sign

Background check may be a part of the recruitment process.

Words From Your Future Manager

Hi my future colleague, My name is Ozgur Yalcin and I am the Area Sales Manager for the Middle East area of SSAB Special Steel. In Middle East market we are changing the market understanding with the lighter, stronger and sustainable steels coming from our mother company, SSAB. Our aim is to upgrade the customers from the commercials steels to the higher grade steels in several applications and in Special steels we do this with our well known wear resistant steel Hardox® and the structural steel Strenx® and Chromium Carbide Overlay plate Duroxite to reduce their costs and increase their competitiveness in the market. In my team I am looking for a new colleague who will be supporting our sales team from office. This person should be enthusiastic, eager to hard work, self-motivated and acts as a team player in our winning organization with good character. This role will be in our value added division meaning that we will be in after sales market for repair and maintenance works and offer the ready to assemble parts and cut plates to the customers. You will be located in our Dammam service center and mostly work from the office but if needed short trips will be needed inside of the country and out of the country rarely. If you have a willingness to work in a multinational company culture and add value to this winning team, most welcome to apply.

Ozgur Yalcin, Area Sales Manager, Middle East