Customer Support Specialist I (bilingual, Temporary, PST) - Remote Eligible

Customer Support Specialist I (Bilingual, Temporary, PST)

Remote / Menlo Park, CA

Sprinter Health – Operations / Full-time / Remote

At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We're backed by prominent VC's, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney.

About The Role

We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our customer support team. As a Customer Support Specialist, you are often the first voices of Sprinter Health. We are looking for someone that can use their voice to deliver flawless and timely support to our customers across the nation. This is a full time temporary position through Dec 31, 2025 benefits and completion bonus provided.

A Day in the Life of a Sprinter Customer Support Specialist

• You will work from hours: 9:00 - 5:30 pm PST
• This position will primarily assist Clinical Managers and Sprinters with real-time scheduling changes
• Your day will begin by fielding and resolving overnight questions and support requests from our patients
• Throughout the day you will respond to and triage inbound customer questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks
• As different customer situations arise, you will escalate questions and concerns to other teams for additional support

Skills and Requirements

• Fluency in Spanish
• At least 2+ years of relevant experience in customer or patient service, healthcare required
• Preferred: experience working with Zendesk
• Proficiency in using electronic health record (EHR) systems and other healthcare software
• Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping
• Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care.

You will thrive at Sprinter Health if:

• Flexibility, humility, and a sense of humor are your key personality traits
• You excel at last minute problem solving and out of the box thinking
• You are highly organized and love to follow a process
• You over communicate both in writing and in words
• You know how to prioritize tasks and escalate situations when necessary
• You have experience working in an on-demand service or healthcare environment
• You thrive in a fast paced, high pressure environment
• You have a calm and understanding demeanor and the ability to empathize with customers' frustrations and needs

$21 - $22 an hour

The hourly range for this full-time position is $22hr + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed reflect the base salary only, and do not include equity or benefits.

Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply. Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you're only replying to emails that end with @sprinterhealth.com.