Sr. Manager Professional Services

Sprinklr Professional Services Manager

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Sprinklr Professional Services acts as a trusted advisor and project implementation unit towards our customers. This role manages a portion of Sprinklr Professional Services project portfolio in Central and North Europe team. The successful candidate will lead a part team of high-performing consultants and project managers focused on successful, value-oriented Sprinklr deployments that ensure customer satisfaction and adoption.

What You'll Do

• Manages and directs a part of regional high-performing consulting team, contributing to the development of Implementation Consultants, Project Managers and Managed Services consultants.
• Provides both technical and organizational leadership towards the team.
• Maintains own and team performance against key business metrics, such as utilization, revenue generation and project profitability, implementing strategies to enhance individual and team performance where applicable.
• Co-defines and maintains regional implementation practice strategy, in collaboration with other regional implementation leaders.
• Collaborates with other units across Sprinklr with a particular focus on collaboration with license sales.
• Assures implementation delivery standards at cross-team level and takes action when standards are not met.
• Facilitates team feedback to regional professional services leadership.
• Partners with Engagement Management leaders on forecasted services opportunities, project scope and resources.
• Maintains a high level of employee satisfaction, developing star performers, and implementing strategies for underperformers.
• Ensures a high level of implementation expertise across the Sprinklr product, in line with platform development and delivery pipeline requirements.
• Participates in high-level, strategic customer meetings in support of consultants, representing Sprinklr Professional Services leadership.
• Acts as an escalation point for implementation consultants, for both internal and external stakeholders.
• Contributes to the Sprinklr sales cycle where appropriate to contribute delivery expertise and represent Sprinklr Professional Services.
• Coordinates expert-level solution recommendations and problem resolution when needed through reusing knowledge across projects.

What Makes You Qualified

• Minimum 8 years of experience in technology consulting or professional services unit of an enterprise SaaS vendor. Prior experience managing and developing services teams.
• Excellent written and verbal communication skills; highly competent and confident presenter.
• Strong people and team management skills.
• Strong willingness to learn and absorb technical concepts. Demonstrate a passion for the customer experience technology with eagerness to learn.
• Highly commercially aware and able to manage a portion of the project portfolio for revenue and marginality.
• Ability to work independently and as a member of a team, within region and across regions.
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously.
• Passion for solving client and internal challenges, and commitment to client delight.
• University degree, or higher advantageous.
• German language skills optional and a plus.

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.