Customer Service Representative

Job Title

Springs Window Fashions (SWF) is a reliable local employer in the window treatments industry since 1939. Our products are available in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings. Our company is privately owned with products marketed across a broad portfolio of brands including Bali, Graber, Sunsetter and Mecho. We pride ourselves as "The Best Experience Company", striving to provide the best experience for our consumers, channel partners and associates.

At SWF, our friendly & talented CS team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers/consumers.

$15.91 - $17.91 an hour with opportunities for continued advancement.

Flexible work schedules.

Benefits offered:

• 401K & matching
• Quarterly bonus/gainsharing opportunities
• Career path advancement opportunities
• Employee product discounts
• Employee Assistance Programs
• Holidays off
• Health
• Vision
• Dental
• Life Insurance
• Disability Insurance
• Health & Flexible Spending Accounts
• Paid Time Off
• Paid holidays
• Tuition Reimbursement

We strive to create a fun and engaging work environment. We do fun things like..

• Monthly pop up events/competitions (various in nature) like…
• Popsicle Parades
• Pizza Parties
• Holiday Luncheons
• Annual Customer Service Week Celebration in October

Job Summary:

• Inbound Calls – no sales calls or cold calling
• Pre-Sales Assistance
• Assist with things like
• Answer questions about products from our catalogs and help screens
• Enter orders - sample swatches, quotes, new orders
• Post-Sales Assistance
• Assist with things like
• Status updates/order tracking
• Troubleshooting using available guides
• Enter orders – parts, repair, remakes
• Issue credits

Requirements:

• High School Diploma required
• Good communication skills (written, oral, listening, approachable)
• Ability to build relationships with customers
• Good analytical skills
• Basic computer skills
• Multitasking skills
• Reliability
• Paid comprehensive training provided
• Product
• Systems
• Account
• All CS agents have an ongoing success coach to aide in understanding performance and career path opportunities for continued growth/advancement
• Work conditions are normal for an office environment