Director Of Dining Services

Director Of Dining Services

Village Point is seeking an experienced Director of Dining Services to join our team! Village Point is a Springpoint Senior Living Community located in Monroe, NJ. The Director of Dining Services is the strategic business leader of the community's food and beverage/culinary operation ensuring resident satisfaction by providing a consistently high-quality product and best-in-class hospitality, while also meeting financial goals and driving a positive work environment.

Responsibilities:

• Leading Food & Beverage Operation:
• Develop and implement overall operating strategy that is aligned with the Compass Community Living and client business strategy, disseminates the vision within the community so all team members understand expectations.
• Must have an entrepreneurial approach and take full ownership of driving desired outcomes as if the business owner and hold the on-site leadership team accountable for demonstrating desired service behaviors.
• Ability to quickly evaluate personnel, operations, and culinary situations and make appropriate recommendations to person(s) involved.
• Maintain a professional and positive demeanor with a high level of resilience during stressful periods, have an ability to adapt and problem solve when required.
• Perform daily walk-through to ensure full compliance with Department of Health regulations and Compass Group standards.
• Directs and conducts safety, sanitation, and maintenance programs.
• Ensures that regular, ongoing communication occurs in all areas of food and beverage by leading pre-meal briefings and staff meetings.
• Advise and update the executives, supervisors, co-workers, and subordinates on relevant information in a timely manner by telephone, in written form, e-mail, or in person.

Business and Financial Competence:

• Understanding market dynamics and enterprise level objectives to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
• Capability to recognize and understand P&L drivers for the purpose of analyzing and evaluating results, identifying opportunities, and put plans into action to deliver expected results.
• Develops overall budget and operates the account in accordance with the approved budget, while providing the client with the maximum value for the dollars spent.
• Coaches and supports team to optimally manage wages, food & beverage cost, and controllable expenses (e.g., restaurant supplies, uniforms, etc.)
• Reviews financial reports and statements to determine how the account is performing against budget.
• Works with team to resolve areas of concern and develops strategies to improve the department's financial performance.

Ensuring Exceptional Customer Service:

• Be visible within the community to build and maintain excellent relationships with residents, staff, and other departments within the community to be seen as a member of the client's management team.
• Review resident satisfaction results and other data to identify areas of improvement, share feedback with all team members to ensure resident and client expectations are met, and take appropriate corrective when needed to deliver desired outcomes.
• Improves service by communicating and assisting individuals to understand resident needs, providing mentorship, feedback, and individual coaching when needed.
• Stays aware of market trends and introduces new food and beverage products to meet or exceed resident expectations, generate increased revenue, and ensure client satisfaction.
• Empowers employees to provide excellent service that exceed resident and client satisfaction.

Team Building & Management:

• Regularly lead team member meetings.
• Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, make each person feel important and motivated to deliver a best-in-class hospitality experience for our residents.
• Establishes goals including performance goals, budget goals, team goals, etc.
• Identifies the developmental needs of others, coach, and mentor team members by providing feedback and training to achieve performance objectives.
• Ability to cross-train abilities for all skills, promotes the professional growth and development of the entire team.
• Ability to find, train, and retain talent starting with behavioral based interviewing.
• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.

Education and Experience:

• B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus four years of directly related experience preferred.
• Five to seven years of direct foodservice operational management experience with inventory and purchasing knowledge and control.
• Strong knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation.
• Ability to communicate on various levels to include management, client, customer, and associate levels.
• ServSafe® Certified

Comprehensive Benefits Package (Full Time):

• Medical/Dental/Vision Plans
• Life and Disability Insurance
• Retirement Plan
• PTO and Holiday Pay
• Paid Parental Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Salary Range: $75,000.00 - $85,000.00 / year