GCO Operations Services Assistant

Gco Operations Service Assistant

The Springer Nature General Counsel's Office (GCO) is made up of seven teams which together form a trusted partner to the business. Comprising Anti Piracy, Company Secretariat, Data Protection, Editorial Rights, Governance Risk and Compliance, Legal, and GCO Operations, the GCO contributes to the sustainable success of Springer Nature, by providing expert advice and supporting Springer Nature's strategic ambitions whilst protecting our businesses and reputation.

The GCO Operations Service Assistant plays a key role in supporting the GCO's operational efficiency with a range of administrative and operational tasks. This role requires strong attention to detail, good communication skills, and the ability to multi-task.

Key Responsibilities:

Operational Efficiency:

• Support the execution of operational processes and workflows.
• Maintain and update trackers and filing systems.
• Support the Data, Reporting and Technology lead with regular system reporting and housekeeping tasks.
• Support the Legal Engineer with administrative contract automation tasks, e.g. user set up queries.

Service Delivery:

• Assist in the coordination and administration of outsourced third-party rights checks.
• Track requests and responses from external vendors and ensure timely follow-up.
• Support reporting and analysis of third-party rights check volumes, turnaround times, and outcomes.
• Manage regulatory horizon tracking and provide regular updates.

Process Optimization:

• Identify opportunities to streamline legal operations workflows and implement best practices.
• Collaborate with cross-functional teams to improve systems and tools supporting legal services.

Skills and Experience:

Essential:

• Proven experience in an administrative or operations support role, preferably within a legal or corporate environment.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Desirable:

• Familiarity with legal technology tools or document management systems.
• Understanding of rights management or intellectual property processes is a plus.

Key competencies:

• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Comfortable working independently and as part of a team.
• A proactive mindset with a willingness to learn and take initiative.