Director, Key Account Management - Remote Eligible

Director, Key Account Management

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history.

At Spreetail, we believe in empowering our employees to work in the way that suits them best through our Work Your Way approach. Each team member has the flexibility to choose where they work most effectively each week—whether that's from home, a coffee shop, or the office. While flexibility is key, we also value the power of in-person connection. That's why we bring our corporate team together in Lincoln each quarter for a week of intentional collaboration, team building, community engagement, and our All-Hands meeting. It's the best of both worlds: the freedom to work your way, with meaningful opportunities to connect and grow together. Please scroll to the bottom of the job posting to confirm that your state qualifies for the Work Your Way program.

As the Director of Account Management, you are pivotal in nurturing the relationship with one of Spreetail's largest strategic accounts. This role requires a hands-on approach, with a significant emphasis on operational expertise and deep understanding of e-commerce, with a background in consumables and/or cold chain being ideal. You will work closely with our strategic accounts, ensuring that we exceed their expectations through meticulous attention to operational details and strategic insights.

How You Will Achieve Success:

• Operational Excellence: Driving measurable improvements in key operational areas, leading to increased efficiency, reduced errors, and higher customer satisfaction.
• Strategic Growth: Demonstrating significant contributions to the strategic account's growth, leveraging insights and operational improvements to enhance brand value.
• Strong Brand Relationship: Establishing a trusted partnership with the brand, marked by mutual respect, understanding, and shared goals.

What Experiences Will Help You In This Role:

• Deep knowledge and hands-on experience in e-commerce operations.
• Proven ability to analyze data, identify issues, and implement solutions in a fast-paced environment. Experience with large, strategic account management.
• At least 6 years of experience in a role with significant supply chain operations responsibilities, preferably in e-commerce, 3PL, or a related field.
• Experience with cold chain operations and/or consumable product fulfillment operations. Background in logistics, supply chain management, or related operational areas.
• Ability to travel up to 30%.

$110,000 - $140,000 a year

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,000/year to $140,000/year + bonus + equity. Pay is based on a number of factors including geographic market location and may vary depending on job-related knowledge, skills, and experience. Spreetail is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don't require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!

What you can expect from us:

• We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families.
• We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.
• We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources.
• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.

Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

To qualify for Work Your Way, eligible applicants must reside in one of the following states: Arkansas, Colorado, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, or Wyoming.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to careers@spreetail.com directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.