Technical Operations Specialist

Technical Operations Specialist

We're looking for a Technical Operations Specialist to join our CS Technical Operations team. The CS Tech OPS team focuses on troubleshooting the concerns of both our customers and partners, as well as managing live issues and incidents. They'll work closely with the relevant product teams in Spotify to help drive problems to resolution whilst communicating progress to stakeholders. They'll also design and implement custom monitoring solutions to help diagnose and resolve any trouble with the Spotify service.

What You'll Do

• Collaborate with CS teams and Spotify's partners to troubleshoot issues.
• Work closely with cross-functional teams across Spotify to help drive issues to resolution.
• Follow-up on issues with post-mortems.
• Build relationships across Spotify and keep up to date with organizational, product, and technical changes.
• Inform CS about the status/progress on issues/bugs.
• Identify and coordinate work-arounds.
• Analyse data and stats to verify all systems are working.
• Act as a subject matter expert for our internal tooling.
• Actively identify areas of improvement throughout the CS operation, and co-ordinate with other teams on implementation.
• Work together with partners to resolve issues.
• Keep partners updated on product maintenance and incidents going on at Spotify.
• Design and deploy monitoring solutions in a number of frameworks that meet varied requirements.

Who You Are

• You have experience in supporting different tools and are passionate about investigating and troubleshooting technical problems.
• You're capable of working independently, fixing problems as they arise and proactively finding new things to fix / improve.
• You enjoy working in teams, building new relationships, and collaborating with people to find solutions.
• You are not afraid to raise your concerns, step up to challenges, and actively remove blockers.
• You are passionate about continuous improvement.
• You have an agile mindset and are focused on delivering value.
• You have experience of working with development teams.
• You're a confident communicator, one that can organize and host meetings and deliver presentations.
• You have experience working with bug tracking tools, specifically Jira.
• You either know the basics, or are interested in learning more about scripting languages like Python or Bash.
• You're ok with a rotating on-call service and occasional international travel.

Where You'll Be

• This role is based in New York
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home

The United States base range for this position is $59,403- 84,861 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, 23 paid days off, 13 paid flexible holidays, paid sick leave. This range encompasses multiple levels. Leveling is determined during the interview process. Placement in a level depends on relevant work history and interview performance.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.